Abigail Settle
Fayetteville,WV
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Excellent communication, prioritization and multitasking abilities with sound judgment and compassionate nature. I'm a new graduate looking to start my career as a practical nurse.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
02.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Cleaned counters, machines, utensils, and seating areas daily.
Customer Service Representative
Dominos Pizza Inc.
05.2020 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
LPN - Nursing
Fayette Institute of Technology
Oak Hill, WV03.2024
High School Diploma -
Oak Hill High School
Oak Hill, WV05.2022
Skills
- Friendly and outgoing
- Team Player
- Active listener
- Cleanliness
- Patient Care
- Patient Assessment
- Clinical Documentation
- Patient Education
- Clinical judgment
- Compassionate Care
- Health Promotion
- Complex problem solving
- Critical thinking
- Multitasking
- Collecting vitals
- Relationship Building
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Maintaining confidentiality
Certification
- CPR/ First aid certified
- BLS
- OSHA10 safety training
Timeline
Barista
Starbucks
02.2024 - Current
Customer Service Representative
Dominos Pizza Inc.
05.2020 - 02.2024
LPN - Nursing
Fayette Institute of Technology
High School Diploma -
Oak Hill High School