Abigail Silva
Virginia Beach,VA
Summary
I have been working for Chipotle since 2019. I have moved all the way up to Restauranteur, and I have helped staff, and open 2 new Chipotle's. I took over a failing store with a scorecard of 47 in September of 21, and flipped that store completely and achieved my first A scorecard in February, with a 91. I maintained that A scorecard all the way until September when I was pulled out to take over a new open Chipotle.
I pride myself on being able to control the two most important factors when running a successful restaurant. Food management and Labor.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restauranteur
Chipotle
09.2021 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Carefully interviewed, selected, trained and supervised staff.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Set clear expectations and created positive working environment for employees.
Food Service Manager
Chipotle
10.2019 - 09.2021
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Set schedules for 40+ staff by planning and designating shifts and hours.
Manager
Kona Ice
01.2019 - 10.2019
- Accomplished multiple tasks within established timeframes.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered goods and products to customer on time and in excellent condition.
Education
High School Diploma -
Millbrook High School
Winchester, VA06.2015
Skills
- Training and Development
- Analyzing Finances
- Corrective Actions
- Schedule Coordination
- Monthly Inventory
- Strategic Forecasting
- Accounts Payable and Accounts Receivable
- Food Safety and Sanitation
- Waste Reduction
- Inventory Records
- Restaurant Promotion Management
- Guest Satisfaction
- Labor and Food Cost Control
- Portion and Cost Control
- Calm and Pleasant Demeanor
Certification
Serv safe managers certificate
Timeline
Restauranteur
Chipotle
09.2021 - Current
Food Service Manager
Chipotle
10.2019 - 09.2021
Manager
Kona Ice
01.2019 - 10.2019
High School Diploma -
Millbrook High School