Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Acting General Manager
Wawona Hotel, Yosemite Hospitality
08.2023 - Current
Assumed the role of General Management overseeing areas of operations including food service, retail, facility support, guest activity, and employee housing.
Execute periodic inspections by the National Park Service successfully. Communicate requirements and needs timely to support staff.
Utilize previous operational experience in a hands on manner to ensure business flow is not interrupted or limited.
Cultivate positive relationships with leadership team by learning of immediate staffing needs and addressing vacancies in staffing levels by ongoing recruiting and hiring.
Lodging Manager
Housekeeping Camp, Yosemite Hospitality
03.2022 - 08.2023
Successfully launched and operated a 266-site seasonal campground in a remote setting.
2022, Launched Camp at %100 guest capacity for the first time since the end of 2019, This translated to an EBIT that was %226 over prior year and a flow through of %50.
2023 recruited, hired and onboarded entirety of staff including 2 supervisors. Total staff levels higher than previous year totaling over 36 staff.
Navigated difficult environmental challenges including fluctuating covid 19 compliance requirements, unexpected mid-season snow fall 2022, and delays due to record snow fall in 2023.
Worked closely with Senior Safety specialist to ensure the laundry facility was safely operated and posed no risk to the public despite the protected maternal bat colony that is studied by NPS wildlife biologists.
Maintained NPS requirements for operating hours, animal safety policies, and Periodic Inspections.
Worked closely with NPS wildlife division and the Bear Council to minimize bear activity. Documented high-calorie rewards in Camp reported to be the lowest in over 7 years according to park service.
Food Service Supervisor
Curry Village, Yosemite Hospitality
11.2019 - 03.2022
Learned all aspects of Food and Beverage practices including food safety, preparation, service, ordering, presentation, menu planning, pricing, event orders, POS operation, portioning, sales trends, and cash handling.
Oversaw FOH operations during Pandemic era restrictions in the absence of a FOH manager simultaneously operating dining outlets while the facility underwent a $10m renovation that took over 2 years to complete.
Assistant Housekeeping Manager
Curry Village, Yosemite Hospitality
03.2016 - 01.2019
Assisted Executive Housekeeping Manager in all areas of the operation including training, hiring, payroll, procedural implementation, ordering, disciplines, quality control, union compliance, risk and safety, facility maintenance, and recruiting.
Operated over 400 guest rooms including rustic style accomodations including a seasonal swimming pool.
Managed a full season staff of over 60 employees.
Housekeeping Manager
Far View Lodge, Aramark
04.2014 - 10.2015
Managed the daily operations of the cleaning and maintenance of over 100 guest rooms. Responsible for training, ordering, compliance, quality control, labor budgeting, and Periodic Evaluations.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.