Abigail Sizemore
Frederick,MD
Summary
I like to be personable and solution-oriented in my services and support with my customer/client. I'm a team player, work quickly through conflict, and I work well with time management . I am dedicated to customer satisfaction and trying to get through the day easy and sufficiently. I enjoy working with the public and helping when I can.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Representative
TeleTech
Morgantown, WV
06.2018 - 11.2024
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Personal Assistant
Right From Home
Princeton , WV
04.2023 - 09.2023
- Performed calendar management and scheduling of appointments for the executive.
- Provided physical support to clients by transferring them in and out of wheelchairs or beds.
- Observed changes in the client's condition and reported any changes to the supervisor and manager.
- Developed individualized care plans for each client based on their specific needs and preferences.
- Provided emotional support to clients by listening attentively to their concerns and helping them cope with stressors.
- Assisted clients with activities of daily living such as meal preparation, housekeeping tasks, laundry duties.
Personal Care Attendant
Pro Careers LLC
Bluefield, WV
02.2021 - 08.2021
- Provided physical support to clients by transferring them in and out of wheelchairs or beds.
- Observed changes in the client's condition and reported any changes to the supervisor and manager.
- Administered medications as prescribed by a physician or other healthcare professional.
- Maintained accurate records of services provided to clients including progress notes and medical records.
- Provided emotional support to clients by listening attentively to their concerns and helping them cope with stressors.
- Developed individualized care plans for each client based on their specific needs and preferences.
- Assisted clients with activities of daily living such as meal preparation, housekeeping tasks, laundry duties.
Education
High School Diploma -
Bluefield High School
Bluefield, WV05-2018
Skills
- Payment Processing
- Complaint Resolution
- Technical Support
- Call Control
- Data Entry
- Customer Service
- Account Updating
- Cash Handling
- Client Documentation
- Medication Administration
- Patient Transportation
- Care Plan Management
- Progress Documentation
- Schedule Management
- First Aid and Safety
- Light Housekeeping
Certification
CPR and First Aid
Timeline
Personal Assistant
Right From Home
04.2023 - 09.2023
Personal Care Attendant
Pro Careers LLC
02.2021 - 08.2021
Call Center Representative
TeleTech
06.2018 - 11.2024
High School Diploma -
Bluefield High School