Abigail Smay
Piqua
Summary
Dynamic Assistant Manager at Cinemark with a proven track record in enhancing customer satisfaction and team performance. Skilled in money handling and customer relations, I successfully trained staff and improved operational efficiency, leading to a notable increase in guest satisfaction rates. Committed to fostering a collaborative environment and ensuring compliance with safety standards.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Cinemark
09.2023 - Current
- Managed daily operations, ensuring efficient workflow and optimal customer service.
- Trained and mentored new staff, fostering a collaborative team environment.
- Assisted in inventory management, maintaining accurate stock levels and minimizing waste.
- Monitored compliance with safety standards, promoting a secure workplace for staff and guests.
- Resolved customer inquiries and complaints, enhancing overall guest satisfaction rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
Piqua High School
Piqua, OH05-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
Timeline
Assistant Manager
Cinemark
09.2023 - Current
High School Diploma -
Piqua High School
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