Abigail Smith
Plantsville,CT
Summary
Detail-oriented and trustworthy professional with strong mentoring, communication, education and communication skills. Seeking a role in the Behavioral Health Network as a Recovery Support Specialist or Intentional Peer Support person.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Quality & Safety Operations Specialist
Hartford HealthCare
Hartford, CT
10.2019 - 02.2026
- Lead the Leapfrog Survey Project for the System (7 hospitals) which includes coordinating with the Quality Directors and Quality Medical Directors at each facility to assure the data needed gets completed in a timely manner.
- Co-Lead the Regulatory Readiness Group with monthly meetings and updates of the requirements from Regulatory bodies.
- Reported on audit results to inform stakeholders of areas in need of improvement.
- Used Six Sigma methodology to develop and execute process improvement projects.
Quality Business Systems Analyst
Hartford HealthCare
Hartford, CT
10.2012 - 10.2019
- Prepared system wide Key Performance Indicator (KPI) reports monthly
- Co-Lead the Lean meetings for the Quality Team as well as co-lead the team in meeting the bronze and silver levels
- Successfully completed the Project Management courses offered at Hartford HealthCare
- Mentor and coach new employees in Quality including going to all of the facilities within the system
- Support clinical councils and institutes with their metrics, presentations and reports
Senior Analyst
Bristol Hospital
Bristol, CT
08.2009 - 10.2012
- Support Peer Review Program – reviewed patients' charts, preparing them for the review of the physicians on the Peer Review Committee, meeting with physicians and attending the meetings.
- Business Liaison for the build of Meditech – provided feedback to what we would need from a quality perspective, tested, validated, and supported all aspects of the build and rollout.
- Business Liaison for the build of RL Solutions (Patient Relations and Risk System) – helped build the program to work for what we needed, trained employees on using both aspects of the program.
- Member of the Regulatory Planning Team – had a go box ready for when the Regulatory bodies showed up, created a call tree for who had to be contacted, ran mock tracers, and attended meetings.
Business Analyst Consultant
Caribou Systems Inc
Chicago, IL
11.2007 - 08.2009
- Performed a multitude of vendor pharmaceutical audits utilizing Plan Benefit and Drug Coverage.
- Provided clients with a comprehensive report summing up all findings, error impacts and potential solutions for existing problems.
- Auditing included tests for Eligibility Verification and Financial impacts of the Member Summary and Aggregate Cost audits.
- Provided clients with a comprehensive report summing up all findings, error impacts and potential solutions for existing problems.
Financial Specialist
PricewaterhouseCoopers
Hartford, CT
08.2000 - 11.2007
- Provide advanced financial analysis office-wide and across Tax, Assurance, and Advisory divisions.
- Responsible for coordinating billing and collection for one of the largest professional services organizations in the Hartford area.
- Develop presentations and support materials for upper management, including the widest variety of recommendations and proposed solutions.
- Support ad hoc requests related to advanced financial data gathering and analysis as needed.
Education
Healthcare Administration Masters -
Walden University
Minneapolis, MN05-2012
Business Management B.S. -
Central Connecticut State University
New Britain05-1993
Skills
- Auditing
- Communication
- Documentation
- Educating
- Financial Analysis
- Leadership Skills
- Mentoring
- Microsoft Office
- Presentations
- Quality Improvement
- Reporting
- Validation
Certification
- Certified Recovery Support Specialist/Intentional Peer Support Professional
- Certified Lean Healthcare Professional certification from the Six Sigma Global Institute (SSGI)
- Project Management Professional certification from the Six Sigma Global Institute (SSGI)
- Project Management Certification through Hartford Healthcare
Timeline
Quality & Safety Operations Specialist
Hartford HealthCare
10.2019 - 02.2026
Quality Business Systems Analyst
Hartford HealthCare
10.2012 - 10.2019
Senior Analyst
Bristol Hospital
08.2009 - 10.2012
Business Analyst Consultant
Caribou Systems Inc
11.2007 - 08.2009
Financial Specialist
PricewaterhouseCoopers
08.2000 - 11.2007
Healthcare Administration Masters -
Walden University
Business Management B.S. -
Central Connecticut State University