Abigail Smith
Chandler,AZ
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
2
2
years of professional experience
Work History
FOH Server, FOH Shift Lead, FOH Hourly Manager
Sauce Pizza and Wine
Tucson, AZ
09.2020 - 01.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Completed opening and closing duties to facilitate business operations.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Delegated tasks to employees and monitored activities and task completion.
- Resolved customer complaints and reported issues to senior management.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Upheld company standards and compliance requirements for operations.
- Entered time and attendance logs in preparation for payroll.
- Documented receipts, employee hours and inventory movement.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Education
High School Diploma -
Catalina Foothills High School
Tucson, AZ05.2020
Skills
- Regulatory compliance
- Salesforce Management
- Menu knowledge
- Check payment processing
- Guest service
- Point of Sale (POS) system operations
- Service prioritization
- Food inspection
- Workforce Management
- Liquor, wine and food service
- Price memorization
- Issue and conflict resolution
- Quality control
- Dining crew workflow optimization
- Menu memorization
- Food safety understanding
- Operations monitoring
- Safe food handling
- Dining customer service
Timeline
FOH Server, FOH Shift Lead, FOH Hourly Manager
Sauce Pizza and Wine
09.2020 - 01.2023
High School Diploma -
Catalina Foothills High School
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