Abigail Smith
Sparta,NC
Summary
Skilled server offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. High-energy, skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
JB's Pizza and Subs
Sparta, NC
05.2019 - Current
- Delivered food orders promptly and courteously.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided excellent customer service to ensure satisfaction.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Stocked service areas with supplies during slow periods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted guests and provided menus.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Prepared checks, itemizing total meal costs and taxes.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Server
High Hampton Country Club
Cashiers, NC
02.2023 - 12.2023
- Delivered food orders promptly and courteously.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided excellent customer service to ensure satisfaction.
- Trained new employees on restaurant procedures and plating techniques.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Stocked service areas with supplies during slow periods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted guests and provided menus.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Set up tables in between patrons to reduce wait times.
- Accurately recorded orders on cash register and point-of-sale system.
- Trained new employees to perform duties.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Stayed informed about daily specials, new menu items, promotions.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Prepared checks, itemizing total meal costs and taxes.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Prepared drinks according to standard recipes.
- Addressed complaints to kitchen staff and served replacement items.
- Filled condiments and napkin containers during slack periods.
- Served food and beverages to patrons and confirmed complete orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Education
High School Diploma -
Alleghany High School
Sparta, NC05-2022
Some College (No Degree) - Psychology
Western Carolina University
Cullowhee, NCSkills
- Safe Food Handling
- Order Management
- Table Setting
- Supply Restocking
- Point of Sale (POS) System Operations
- Check Payment Processing
- Food Safety Understanding
- Table Setting Arrangements
- Banquet Coordination
- Liquor, Wine, and Food Service
- POS Operation
- Price Memorization
- Menu Knowledge
- Cash Handling
- Positive and Professional
- Buffet Setup and Takedown
Accomplishments
- Graduated in the honors program
- honors college
Certification
microsoft and powerpoint certified
Languages
English
Professional
References
References available upon request.
Timeline
Server
High Hampton Country Club
02.2023 - 12.2023
Server
JB's Pizza and Subs
05.2019 - Current
High School Diploma -
Alleghany High School
Some College (No Degree) - Psychology
Western Carolina University