Abigail Smith
Orlando,Florida
Summary
Current student looking to expand in the workforce and gain fun real-world experience. Ability to complete tasks on time in both individual and team settings. Flexible and energetic, ready to learn and grow with your company.
Overview
3
3
years of professional experience
Work History
To-Go Specialist/ To-Go Trainer
P.F. Chang's
Orlando, Florida
09.2022 - Current
- Packaged orders according to P.F Chang's standards, ensuring quality and presentation
- Assisted kitchen staff with food preparation tasks such as chopping vegetables or prepping sauces.
- Accurately and efficiently took and processed orders for takeout and curbside pickup
- Resolved customer complaints and concerns in a professional and timely manner
- Maintained cleanliness and organization of the takeout area and equipment
- Followed cash handling procedures and balanced cash drawer at the end of each shift
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Observed and enforced food safety regulations
- Loaded dishes, glasses, and tableware into dishwashing machines
- Collected and returned dirty dishes to kitchen for washing
- Trained all New To-Go Specialist trainees in proper food handling, packaging, cashier operation, cleaning procedures, and proper guest communication.
Restaurant Hostess
Carrabba's Italian Grill
Orlando, Florida
01.2021 - 02.2022
- Maintained a clean and organized work area to ensure health and safety standards were met
- Assisted team by promptly clearing and efficiently resetting tables
- Took tableware to dish room and placed in appropriate areas for washing
- Helped servers by delivering and refilling beverages, pre-bussing tables, and resolving guest requests
- Effectively communicated with chefs, servers and other kitchen staff to deliver meals on time
- Maintained complete knowledge of drink selections and garnishes in restaurant
- Greeted customers and engaged in conversation to assess needs.
To-Go Specialist
Carrabba's Italian Grill
Orlando, Florida
01.2021 - 02.2022
- Took and processed orders for takeout and delivery, ensuring accuracy and efficiency
- Packaged orders according to company standards, ensuring quality and presentation
- Resolved customer complaints and concerns in a professional and timely manner
- Maintained cleanliness and organization of the takeout area and equipment
- Followed cash handling procedures and balanced cash drawer at the end of each shift
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Restaurant Busser
Carrabba's Italian Grill
Orlando, Florida
01.2021 - 02.2022
- Removed plates and glasses from tables after meals
- Unloaded and stocked glassware, plates, and utensils
- Followed all safety and sanitation policies and procedures
- Restocked and cleaned facility restrooms and stalls
- Removed used paper products and linens and distributed replacements
- Cleaned up spilled food or drink or broken dishes and removed empty bottles and trash
- Set tables with clean linens, condiments, and other supplies
- Addressed customer questions and requests and directed guests to appropriate facility locations
- Filled beverage and ice dispensers
- Cleaned and polished counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.
Seasonal Retail Sales Associate And Merchandiser
Tilly's
Orlando, Florida
11.2020 - 02.2022
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items
- Explained products and services to help customers make informed decisions
- Used POS system to process sales and refund transactions
- Collaborated with staff to ensure restocking and replenishment of merchandise
- Promoted store products by actively engaging customers and providing product demonstrations
- Maintained a clean and organized store environment that met all safety standards
- Located merchandise on racks or shelves and delivered to customers
- Set up promotional displays and signage to increase sales
- Maintained knowledge of current sales and promotions, policies regarding payment, and exchanges, and security practices
- Helped customers try on and fit merchandise
- Watched for and recognized security risks and thefts
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires
- Exchanged merchandise for customers and accepted returns
- Placed special orders, submitted online, orders, or contacted other stores to find desired items.
Seasonal Hostess
Universal Studios Orlando
Orlando, Florida
01.2022
- Monitored restaurant activity to determine seating and dining flow
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment
- Conversed with members and guests in outgoing and friendly manner
- Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution
- Presented positive first impression of establishment's high standards by delivering exceptional service
- Distributed, collected, and organized printed menus
- Closed out podium at end of shift and maintained order and organization
- Observed guest needs throughout dining experience, driving high-quality service
- Answered phone calls to take reservations and address guest questions and concerns.
Education
Online Bachelor Of Arts (B.A.) In Marketing -
Florida Atlantic University
Boca Raton, FL05.2025
Associate In Arts (A.A.) In General Studies For Business Administration - Business Administration
Valencia Community College
Orlando, FL05.2023
High School Diploma -
Florida Virtual High School
Orlando, FL05-2021
Skills
- Remote Learning
- Quick Learner
- Task Prioritization
- Organizational Skills
- Multitasking
- Attention to Detail
- Teamwork and Collaboration
- Adaptability and Flexibility
- Self Motivation
- Interpersonal Communication
Personal Information
Title: To-Go Specialist
Timeline
To-Go Specialist/ To-Go Trainer
P.F. Chang's
09.2022 - Current
Seasonal Hostess
Universal Studios Orlando
01.2022
Restaurant Hostess
Carrabba's Italian Grill
01.2021 - 02.2022
To-Go Specialist
Carrabba's Italian Grill
01.2021 - 02.2022
Restaurant Busser
Carrabba's Italian Grill
01.2021 - 02.2022
Seasonal Retail Sales Associate And Merchandiser
Tilly's
11.2020 - 02.2022
Online Bachelor Of Arts (B.A.) In Marketing -
Florida Atlantic University
Associate In Arts (A.A.) In General Studies For Business Administration - Business Administration
Valencia Community College
High School Diploma -
Florida Virtual High School