Abigail Solares
Tracy,CA
Summary
Dedicated and empathetic Certified Clinical Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Flexible hard worker ready to learn and contribute to team success, completed all Medical and Clinical classes and internship experience.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
08.2020 - Current
- Used POS system to accurately enter orders and process payments.
- Promoted additional items with beverages, increasing store sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Create friendly relationships with customers.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Student Medical Assistant - Externship
Community Medical Centers
10.2023 - 11.2023
- Escorted patients to examination rooms and prepared for physician exams.
- Worked with patients and providers in pediatrics, general, and OB/GYN practices.
- Charted all patient services in records with high accuracy.
- Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Escorted patients to examination rooms and documented medical histories.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Monitored patient stability by checking vital signs and weight.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Entered patient services into records with high accuracy.
Front Desk Assistant
Manteca Collision Pros
12.2022 - 08.2023
- Kept comprehensive records of each case using management information software which streamlined workflow processes.
- Served as an effective liaison between clients, insurance companies, technicians, parts suppliers, and management throughout the repair process.
- Ensured proper documentation of all estimates, adhering to company protocols and legal requirements.
- Delivered exceptional customer service by addressing client inquiries promptly and professionally.
- Improved customer satisfaction by providing accurate and timely collision repair estimates.
Education
Certified Clinical Medical Assistant
Cal Regional
Stockton, CA09.2023
Associate of Science - Health Science
San Joaquin Delta College
Stockton, CA05.2023
Associate of Science - Interdisciplinary Studies: Math And Science
San Joaquin Delta College
Stockton, CA05.2023
High School Diploma -
Venture Academy
Stockton, CA05.2018
Skills
- Understands medical procedures
- Specimens collection and processing
- Advanced anatomy knowledge
- Venipuncture and phlebotomy
- Professional bedside manner
- Charting experience
- Documentation experience
- Patient scheduling
- Wound care and irrigation
- Proper sterilization techniques
- Stocking supplies
- CPR certified
- HIPAA Compliance
- Data Entry
- Vital signs monitoring
- Electronic Medical Records
Timeline
Student Medical Assistant - Externship
Community Medical Centers
10.2023 - 11.2023
Front Desk Assistant
Manteca Collision Pros
12.2022 - 08.2023
Barista
Starbucks
08.2020 - Current
Certified Clinical Medical Assistant
Cal Regional
Associate of Science - Health Science
San Joaquin Delta College
Associate of Science - Interdisciplinary Studies: Math And Science
San Joaquin Delta College
High School Diploma -
Venture Academy