Abigail Solis
GRAND PRAIRIE
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
3
3
years of professional experience
Work History
Patient Services Coordinator
Healthcare Associates Of Irving
07.2022 - Current
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Verified patient's insurance eligibility coverage.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Sent medical and surgical questionnaire forms to patients to obtain missing information.
- When needed would help out back office with duties such as screen patient before coming in for visit and would call to confirm appointments.
Dental Receptionist
Smile Zone
02.2022 - 05.2022
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Cashier
Cost Plus
08.2020 - 09.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Grand Prairie High School
Grand Prairie, TX05.2021
Skills
- Payment Processing
- Dental Staff Support
- Dental Examination
- Appointment Scheduling
- Medical Recordkeeping
- Phone and Email Etiquette
- Patient Scheduling
- Dental Terminology
- Medical Insurance
- Demographics Information
- Payment Collection
- Patient Greeting
Additional Information
Just a little about myself my hobbies are going out for hiking, shopping , being a foodie , also I like going out trying new things new adventures trying to get out of my confront zone. My biggest strength is that i am a very fast learner when it comes to things and my biggest weakness is that i can be very shy at first but then I can be very talkative. Those are something things about me and it would be a fun experience to get too know new people.
Languages
Spanish
Native or Bilingual
Timeline
Patient Services Coordinator
Healthcare Associates Of Irving
07.2022 - Current
Dental Receptionist
Smile Zone
02.2022 - 05.2022
Cashier
Cost Plus
08.2020 - 09.2020
High School Diploma -
Grand Prairie High School
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