Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abigail Solivar

Wahiawa

Summary

Emergency Medical Dispatcher with 7 years of experience. Capable of managing high-stress environments while providing excellent customer service and resolving customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Looking for employment that will provide financial stability and opportunities for advancement.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Emergency Medical Dispatcher

American Medical Response
06.2017 - Current
  • Dispatch Communication Training Officer (1 year)
  • Train new hires, and lead the dispatch team to carry out vital decisions
  • Create training materials
  • Monitor ambulance units Statewide: on Oahu, Maui, Big Island, Kauai
  • Communicate with Healthcare staff to set up patient transportation
  • Dispatch units to calls
  • Plan and prioritize the ETAs, and utilization of ambulances based on resources and call urgency
  • Call intake- receive emergent and non-emergent calls
  • Collaborate with Hospital Staff (Physician, Nurses, Respiratory Therapists) to coordinate appropriate level of care to the patients we transport
  • Data Entry - Input patient information provided by callers and facilities into the CAD/ProQa/ Kaiser Vector system/Logis
  • Process transport quotes through the billing dept
  • Verify patient's insurance through HI State Medicaid system/ Kaiser
  • Also verifying insurance coverage for transports
  • Utilize communication devices - PTT and mhz800
  • Communicate with hospital staff to initiate patient transport
  • Use office equipment to fax, make copies, and scan
  • Send out daily status reports to operational managers/supervisors using Excel spreadsheets, and Microsoft Outlook
  • EMD Certification
  • First Aid / CPR certified
  • Full-time employment; 40 hours per week
  • Manage Fire, Police, Medical and admin calls for all Oahu Military installations
  • Efficient use of various telecommunication and computer software that aid in call taking

Emergency Response Dispatcher (GS-07)

Regional Dispatch Center - Joint Base Pearl Harbor
07.2024 - 09.2024
  • Managed data entry and documentation for personnel entering and securing building spaces

Office Clerk/Cashier

HAWAIIAN ICE COMPANY
11.2016 - 05.2017
  • Call customers for purchase orders island-wide, Create/input invoices on 4D/routeman program, Answer incoming calls, Answer customer questions on products/services, Manage cash register throughout the day, Collect payments, Make copies, faxing, filing, Data entry, Assist with payroll by calculating employees hours, Maintain tidiness of office, Schedule ice order deliveries

Medical Biller Assistant

PACMED
12.2015 - 03.2016

Assist Head Biller, Process Claims, Data entry

FOOD PREP/SEED&CANDIES PRODUCTION ASST

TANIOKA'S SEAFOOD
03.2010 - 12.2014
  • Manage Inventory (Restock inventory, and order products), Package seed and candies, create labels for products, make gift baskets, data entry, use of fax/copy machine, cut vegetables, make poke platter orders, bentos and plate lunches, customer service, maintain cleanliness of poke department and seed/ candies dept

Ice cream server

DAVE'S HAWAIIAN ICE CREAM
06.2014 - 08.2014

Make waffle cones and other ice cream treats, cashier, cleaning

Cashier/Food Prep

BLAZING STEAKS
06.2012 - 08.2012

Cashier, food prep, restocking beverages in fridge, Maintain cleanliness on restaurant.

Education

Associate in Arts (A.A.) - Health Sciences Candidate

Kapiolani Community College
12.2025

Nurse Aide - Nursing Candidate

Professional Healthcare Educators
12.2024

H.S. DIPLOMA -

James Campbell High School
05.2011

Skills

  • Computer Skills
  • Math
  • Time Management
  • Cash Handling
  • Computer Literacy
  • Restaurant Experience
  • Communication Skills
  • Medical Terminology
  • Multi-line Phone Systems
  • Data Entry
  • Dispatching
  • Quick Learner
  • Teamwork and Collaboration
  • Computer-aided dispatching
  • Multitasking
  • Problem-Solving
  • Attention to Detail
  • Adaptability and Flexibility

Certification

  • CPR and First Aid
  • BLS Certification
  • EMD Certification
  • Nurse Aide Training with Hawaii Pacific Health
  • NENA - Telecommunicator Core Competencies
  • FEMA - IS.100.C
  • FEMA - IS.144.A
  • FEMA - IS.700.B

Timeline

Emergency Response Dispatcher (GS-07)

Regional Dispatch Center - Joint Base Pearl Harbor
07.2024 - 09.2024

Emergency Medical Dispatcher

American Medical Response
06.2017 - Current

Office Clerk/Cashier

HAWAIIAN ICE COMPANY
11.2016 - 05.2017

Medical Biller Assistant

PACMED
12.2015 - 03.2016

Ice cream server

DAVE'S HAWAIIAN ICE CREAM
06.2014 - 08.2014

Cashier/Food Prep

BLAZING STEAKS
06.2012 - 08.2012

FOOD PREP/SEED&CANDIES PRODUCTION ASST

TANIOKA'S SEAFOOD
03.2010 - 12.2014

Nurse Aide - Nursing Candidate

Professional Healthcare Educators

Associate in Arts (A.A.) - Health Sciences Candidate

Kapiolani Community College

H.S. DIPLOMA -

James Campbell High School
Abigail Solivar