Abigail Soto-Catalan
Louisburg,NC
Summary
Dynamic Customer Service Manager with a proven track record at Carlie C's, excelling in complaint resolution and staff training development. Enhanced team performance through effective communication and strategic project coordination, resulting in improved service delivery. Skilled in cash handling management, fostering a culture of excellence and customer loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Carlie C's
Louisburg, North Carolina
07.2023 - Current
- Professionalism, managed daily operations of the customer service team, ensuring efficient workflow and high-quality service.
- Developed training materials for new representatives to expedite onboarding processes.
- Resolved customer complaints with professionalism, maintaining satisfaction and loyalty.
- Monitored team performance, providing regular constructive feedback to enhance productivity.
- Coordinated staffing schedules to optimize coverage during peak hours.
- Collaborated with departments to enhance customer experience and streamline processes.
- Implemented new procedures to improve service delivery and response times.
- Trained staff on company policies and operational procedures, fostering a culture of excellence.
- Managed cash handling processes, ensuring accuracy and security of transactions.
- Audited cash registers at the end of each shift for accuracy.
- Maintained inventory levels by ordering supplies as needed.
- Assigned tasks to employees and monitored the progress of projects.
- Handled employee relations issues such as disciplinary action or terminations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated promotional displays to enhance product visibility and sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained inventory by checking merchandise to determine levels.
- Managed office supplies and inventory to ensure availability and organization.
- Developed office policies to enhance efficiency and employee satisfaction.
- Trained staff on office procedures and software systems for improved performance.
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
- Managed bookkeeping processes to ensure accurate financial records.
- Designed and managed schedules for multiple departments, ensuring seamless coordination and operational efficiency.
- Supervised employee attendance and ensured compliance with attendance guidelines.
Education
High School Diploma -
Bunn High School
Bunn, NC06-2022
Skills
- Customer service operations
- Staff training development
- Complaint resolution
- Performance monitoring
- Cash handling management
- Customer relationship management
- Office organization
- Problem solving
- Effective communication
- Project coordination
- Inventory management
- Team collaboration
- Employee relations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Manager
Carlie C's
07.2023 - Current
High School Diploma -
Bunn High School
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