Abigail Springfield
Fayetteville,AR
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety
Enthusiastic Gym Receptionist with outstanding time management, customer service and multitasking abilities. Punctual and reliable team player as well as resolving customer complaints and concerns. Proficient in POS paired with in-depth knowledge of opening and closing processes and procedures.
Overview
6
6
years of professional experience
Work History
Assembly Line Worker
United Industry's
07.2020 - 08.2020
- I helped work in the Assembly Line, which made Individual Plexiglass-Shields for schools, during the Pandemic to help stop the spread of COIVD-19.
Receptionist
Larry North Fitness
Westlake, TX
11.2021 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered phone promptly and directed incoming calls to correct offices.
Hostess
Jack & Grill
301 S Oak St, Unit 200, Roanoke TX
08.2022 - 05.2023
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, by being a food runners and busser with keeping dining area ready for every guest.
- Occasionally work Expo, ensuring all orders are correct along with garnishing hot food.
- Used cash registers and credit card machines to cash out customers.
Server
Jack & Grill
301 S Oak St, Unit 200, Roanoke TX
03.2023 - 03.2025
- Cultivated warm relationships with customers.
- Proficient with POS system to place orders and manage bills.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers, and applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- TABC (Texas Alcoholic Beverage Commission) certified in Food-Handling and Seller Training.
Server
Pinnacle Hill Country Club
Rogers, AR
03.2025 - 08.2025
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order delivery processes.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new servers on menu offerings and service techniques.
- High end service like wine service and more.
Server
Jj's Grill
Fayetteville, AR
08.2025 - 04.2026
- Handled cash transactions accurately, ensuring proper end-of-shift reconciliation.
- Adapted quickly to high-pressure environments during peak service hours.
- Recommended menu items based on guest preferences, boosting sales and customer satisfaction.
- Resolved guest complaints efficiently, maintaining positive dining atmosphere.
Education
Psychology
University of Arkansas, Fayetteville
Fayetteville, AR05-2027
High School Diploma -
Byron Nelson High School, Nelson High
2775 Bobcat Blvd Trophy Club TX 7626206-2023
Skills
- Multi-Tasking & Adaptability
- Customer Complaint Resolution
- Call Answering and Routing
- Visitor and Customer Relations
- Positive Attitude and Energetic
- Order Accuracy
- Check Payment Processing
- Menu Memorization
- Proficient in Toast and other POS systems
Timeline
Server
Jj's Grill
08.2025 - 04.2026
Server
Pinnacle Hill Country Club
03.2025 - 08.2025
Server
Jack & Grill
03.2023 - 03.2025
Hostess
Jack & Grill
08.2022 - 05.2023
Receptionist
Larry North Fitness
11.2021 - 03.2022
Assembly Line Worker
United Industry's
07.2020 - 08.2020
Psychology
University of Arkansas, Fayetteville
High School Diploma -
Byron Nelson High School, Nelson High