Abigail Stephen
Summary
Versatile professional with a diverse background spanning operations, customer service, technology systems, and process-driven environments. Known for strong interpersonal skills, leadership abilities, and a proactive approach to problem-solving. Demonstrates the ability to adapt quickly, manage multiple priorities, and work effectively with individuals at all levels of an organization. Committed to continuous growth, operational excellence, and providing outstanding service while contributing to team and organizational success.
Overview
7
7
years of professional experience
Work History
Production Operator
International Flavors & Fragrances Inc
Dayton
09.2025 - Current
- Prepare, compound, and process raw materials according to batch specifications and production formulas
- Operate and monitor bulk tank systems ranging from 750 to 5,000 gallons for compounding operations
- Transitioned from filler operator to compounder, enhancing skillset and increasing production capabilities
- Operate automation systems including C1, C3, and CDL equipment to support production workflow
- Utilized SAP/Camelot systems for efficient inventory tracking, batch processing, and accurate production documentation
- Perform quality checks and ensure compliance with safety, GMP, and company standards
- Supported continuous production flow while ensuring accuracy, maintaining product integrity, and adhering to safety standards
- Work independently on the production floor in a high-volume manufacturing environment
Account Manager/ Team Lead
Empire Management Group
Philadelphia
01.2023 - 07.2025
- Oversaw client accounts, driving substantial improvements in retention rates through personalized service and proactive communication.
- Fostered strong relationships with clients, resulting in increased customer retention and loyalty through personalized service.
- Led cross-functional teams to develop tailored solutions, enhancing client satisfaction and fostering long-term partnerships.
- Contributed to development of sales strategies, improving quarterly revenue and expanding market reach.
- Built strong client relationships, increasing customer retention and loyalty through personalized service.
- Maintained accurate sales records and reports, ensuring compliance with company standards and supporting data-driven decisions.
Assistant Sales Manager
Alpha Ascension INC.
East Brunswick
10.2021 - 01.2023
Activity Manager
Runnells Rehabilitation Center
Berkeley Heights
04.2019 - 05.2020
- Implemented engaging activity programs that increased resident participation and improved overall wellbeing and satisfaction.
- Coordinated with healthcare staff to tailor activities for individual needs, promoting social interaction among residents.
- Developed creative workshops combining physical and cognitive exercises, enhancing residents' mobility and mental agility.
Education
CNA License -
Wilmots Nursing Academy
Kingston, JamaicaNursing & Health Science -
Raritan Valley Community College
Branchburg, New JerseySkills
- SOP compliance
- Quality control
- GMP (Good Manufacturing Practices)
- Manufacturing safety procedures
- Bulk tank operations
- Compounding / Batch Processing
- Industrial Manufacturing Production
- Automation systems
- Material handling
- Inventory management system
- Production workflow management
- Detail orientation
Hobbies and Interests
- Real estate market research
- Fitness training
- Home cooking (Jamaican cuisine)
- Reading personal development books
Timeline
Production Operator
International Flavors & Fragrances Inc
09.2025 - Current
Account Manager/ Team Lead
Empire Management Group
01.2023 - 07.2025
Assistant Sales Manager
Alpha Ascension INC.
10.2021 - 01.2023
Activity Manager
Runnells Rehabilitation Center
04.2019 - 05.2020
CNA License -
Wilmots Nursing Academy
Nursing & Health Science -
Raritan Valley Community College