Abigail Stover
Sea Ketch Restaurant
Merrimack,New Hampshire
7
years of professional experience
Results-oriented professional specializing in customer interactions and service solutions. Expert in conflict resolution and communication, driving customer satisfaction and loyalty. Collaborative team player, adaptable to evolving needs, and committed to achieving organizational goals through effective service delivery.
Work History
Dog Sitter/House Sitter
6 Years 7 Months- Managed group walks for multiple dogs of various breeds and sizes, ensuring safety and addressing each dog's unique needs
- Delivered dependable dog walking and pet sitting services, fostering well-being and happiness of pets
- Administered medications and followed requirements for dogs with medical conditions.
Server
4 Months- Delivered exceptional customer service in high-pressure dining environment.
- Managed accurate order entry and timely food delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure seamless communication and efficient service flow.
- Trained new staff on restaurant procedures, menu items, and customer interaction standards.
- Resolved guest concerns promptly to maintain positive dining experiences and foster repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Barista, server
7 Months- Prepared and served a variety of coffee beverages to customers.
- Ensured cleanliness and organization of cafe work area to enhance customer experience.
- Assisted customers with menu selections and special requests.
- Collaborated with team members to ensure smooth cafe operations.
- Monitored inventory levels and restocked supplies.
- Collaborated with team members to streamline operations and improve service flow.
- Monitored inventory levels and restocked supplies as needed.
Hostess
1 Year 9 Months- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Coordinated seating arrangements with servers and kitchen staff, ensuring smooth flow of service
- Streamlined management of seating chart to optimize guest experience
- Maintained cleanliness and organization at the hostess station, ensuring a visually appealing entrance for guests
- Demonstrated strong communication skills in a fast-paced environment to effectively handle high-pressure situations during busy periods
Barista
2 Years- Prepared and served coffee and other beverages
- Maintained high standards of quality and customer satisfaction
- Collected customer orders at point of sale
- Operated and maintained coffee equipment for optimal performance
- Operated equipment
- Maintained cleanliness
Education
High school diploma
- Esthetics
Skills
Customer Service
Client check-ins
Customer engagement
Espresso Machine Operation
Beverage Presentation
Product Knowledge
Teamwork and collaboration
Punctual and reliable
Timeline
Server
Sea Ketch Restaurant
04.2026 - 08.2026Read More
Barista, server
Black Forest Cafe
08.2025 - 03.2026Read More
Hostess
Texas Roadhouse
11.2023 - 08.2025Read More
Barista
Buckleys bakery and cafe
10.2022 - 10.2024Read More
Dog Sitter/House Sitter
01.2020 - CurrentRead More
Merrimack High School
High school diploma
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Empire Beauty School
from Esthetics
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