Abigail Sturz-Marcell
Bulverde,TX
Summary
Reliable leader with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work. Self-starting Operations Manager offering high-level experience in P&L management and operations. Adept at directing work to completion. Well organized, attentive to detail and vigilant in achieving performance objectives.
Overview
9
9
years of professional experience
Work History
Operations Manager
Reserve Applied Management
01.2024 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Ensured risks associated with business activities effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Assistant Manager
Claires Stores Inc
04.2022 - 12.2023
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Established team priorities, maintained schedules and monitored performance.
Assistant /Assistant Bookkeeper
Sturz Services, LLC
01.2016 - 01.2023
- Matched purchase orders with invoices and recorded necessary information.
- Confirmed accounts payable and controlled expenses by receiving, processing, verifying and reconciling invoices.
- Compiled and analyzed variety of complex accounting and statistical information to prepare financial statements.
- Composed e-mails, letters and memorandums for CEO and Sales team.
- Managed four team members' schedule and provided administrative support to include managing emails, maintaining calendar(s) and routing phone calls.
- Created and maintained detailed, organized and timely records of transactions to support legal compliance.
- Maintained financial records to verify completeness and availability of records and compliance with policy and established regulatory guidelines.
Education
Bachelor of Science - Construction Management
University of Texas, San Antonio
San Angelo, TX05.2025
Associate of Applied Science - Architecture
San Antonio College
San Antonio, TX12.2023
Associate of Arts - Art
San Antonio College
San Antonio, TX01.2022
Skills
- P&L Management
- Workflow Optimization
- Meeting Coordination
- Project Management
- Office Administration
- Meeting Support
- Expert in excel, PPT, Revit, Rhino, Sketchup & CAD
Timeline
Operations Manager
Reserve Applied Management
01.2024 - Current
Assistant Manager
Claires Stores Inc
04.2022 - 12.2023
Assistant /Assistant Bookkeeper
Sturz Services, LLC
01.2016 - 01.2023
Bachelor of Science - Construction Management
University of Texas, San Antonio
Associate of Applied Science - Architecture
San Antonio College
Associate of Arts - Art
San Antonio College
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