Abigail Summers
South Rockwood,MI
Summary
At Walgreens Boots Alliance, I spearheaded pharmacy operations, enhancing patient satisfaction and workflow efficiency. My leadership in training and regulatory compliance, coupled with expert organizational skills and a commitment to customer service, significantly improved patient care and staff performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens Boots Alliance
12.2015 - Current
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Worked with locations other than my primary store to train and teach work flow management to improve outcomes for patient experiences and work load.
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Education
Associate of Applied Science - Criminal Justice
Monroe County Community College
Monroe06-2017
Skills
- Organization
- Completion of tasks in a timely manner to meet deadlines
- Critical thinking
- Customer service
- Problem resolution
- Computer proficiency
- Complaint handling
- Complaint resolution
- Professional telephone demeanor
- Scheduling
- Team development
- Prioritization
- De-escalation techniques
- Recordkeeping strengths
Certification
- CPR/AED Certification
- PTCB
- Vaccine Certification
Timeline
Pharmacy Operations Manager
Walgreens Boots Alliance
12.2015 - Current
- CPR/AED Certification
- PTCB
- Vaccine Certification
Associate of Applied Science - Criminal Justice
Monroe County Community College
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