Abigail Swaby
West Palm Beach
Summary
Results-driven Customer Service Resolution Specialist with proven skills in complex issue resolution and team collaboration. Committed to enhancing customer satisfaction through effective communication and analytical thinking.
Overview
23
23
years of professional experience
Work History
Customer Service Resolution Specialist
Amazon
West Palm Beach
08.2021 - Current
- Resolved customer inquiries through various communication channels.
- Documented and tracked customer interactions using CRM software.
- Escalated complex issues to appropriate departments for swift resolution.
- Provided training and support to new team members on service procedures.
- Analyzed customer feedback to identify trends and recommend improvements.
- Ensured compliance with company policies during customer interactions and resolutions.
Nursing Assistant
Aventura Hospital
Aventura
01.2003 - 06.2004
- Assisted nursing staff with patient care tasks and daily activities.
- Monitored patient vital signs and reported changes to healthcare providers.
- Maintained cleanliness and organization of patient rooms and common areas.
- Supported patients with mobility and personal hygiene needs.
- Documented patient information accurately in electronic health records.
- Collaborated with team members to ensure quality patient care delivery.
- Prepared and distributed meals according to dietary guidelines for patients.
Education
Bachelor of Science - Health Services Administration
FIU
Miami04-1995
Skills
- Customer relationship management
- CRM software
- Compliance adherence
- Issue escalation
- Customer feedback analysis
- Service training
Timeline
Customer Service Resolution Specialist
Amazon
08.2021 - Current
Nursing Assistant
Aventura Hospital
01.2003 - 06.2004
Bachelor of Science - Health Services Administration
FIU
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