Abigail Swan
Summary
Motivated professional with experience in training, distribution, customer service, and healthcare. Proven leader with a strong background in instructional design and curriculum development, I excel at creating impactful learning solutions and guiding teams to success.
Objective
To utilize my proficiency in Microsoft Office Suite, strong teamwork, and customer service skills in an administrative or entry-level HR role, aiming to contribute to organizational success and achieve personal growth.
Work History
Dorman ProductsPortland, TN
Job overview
• Developed and delivered training programs, including new hire orientations and performance evaluations.
• Coordinated with supervisors to tailor training to operational needs and ensured compliance with safety standards.
• Entered data into performance based KPI's to track and assess employee metrics.
Addus Homecare CorpMarion, IL
Job overview
• Provided personalized care and managed medication schedules in accordance with HIPPAA guidelines.
• Assisted with daily living activities and maintained a clean and comfortable environment for patients.
Dollar GeneralMarion, IL
Job overview
• Supervised store operations, ensuring adherence to security and customer service standards.
• Coordinated with team members to address customer needs and maintain operational efficiency.
• Balanced cash drawers, opened and closed the store, and managed daily bank deposits.
Skills
- Communication Skills
- Confidentiality & Compliance
- Customer Service
- Interpersonal Skills
- Microsoft Excel
- Microsoft Office Suite
- Organizational Skills
- Understanding of HIPPAA Regulations
- Understanding of OSHA Regulations
Education
Kentucky Wesleyan CollegeOwensboro, KY
University Overview
- Dean's List 2014
Livingston Central High SchoolSmithland, KY
University Overview
- Graduated with honors, recognized for academic excellence.
- 3.85 GPA
- Ranked in Top 10% of class
- Extracurricular Activities: Academic Team, Choir, Band
Professional References
- Toni Davis
Title: Supervisor
Workplace: Dorman Products
Phone: 270-306-0503
Email:tonithornberry@gmail.com
Relationship: Colleague
- John Griffith
Title: Group Lead
Workplace: Dorman Products
Phone:731-358-2309
Email: johngriffith.0620@gmail.com
Relationship: Colleague
- Morgan Shaw
Phone: 470-406-3337
Email: cshaw727@gmail.com
Relationship: Former colleague