Abigail Taugner
Clearwater,FL
Summary
Motivated Student with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Terramor Outdoor Resorts
Bar Harbor, ME
05.2023 - 07.2023
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Researched around the whole island of Acadia National Park and created knowledge of the park, and the lakes and ocean, then helped the guest on their vacation adventures.
Server
Rumba Island Bar and Grill
Clearwater, FL
05.2021 - 05.2023
- I make sure all customers have a great dining experience, as well as helping with back of house tasks, making muffins, rolling silver, and cutting lemons
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Team Lead
Vail Resorts
Breckenridge, CO
11.2021 - 11.2022
- Attended meetings to learn and share information and find ways to enhance customer dining experience.
- Managed opening and closing duties to facilitate restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Interacted and engaged with patrons to promote friendly environment.
- Worked with management to coordinate special functions and events.
- Leveraged POS system to receive and take guest orders and process payment.
- Explained goals and expectations required of trainees.
Retail Sales Associate
Vail Resorts
Breckenridge, CO
08.2022 - 11.2022
- I worked at Breck Sports after my job in food and beverage ended, we mostly sold everything you can think of from clothes to skis, snowboards, water bottles, bike rentals, and lots more
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Cashier/Customer Service
Dunedin Coffee Company
Dunedin, FL
12.2019 - 04.2021
- I was a cashier and night closer, also would help open in the mornings! I have experience with making all distinct kinds of coffees and have good customer service with the customers.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Established and adjusted ordering parameters to manage inventory.
Cashier/Drive Thru
Seminole Subs & Gyros
Clearwater, FL
04.2019 - 10.2019
- Took orders, prepared foods and processed payments in full-service establishment.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Prepared drinks, ice cream and other special items to complete food orders.
- Worked nights, weekends and holidays and maintained calm, pleasant demeanor.
- Followed store policies and procedures in regards to cleaning and sanitizing.
- Completed opening, closing and shift change tasks by following company guidelines.
Cashier
Panera Bread
Clearwater, FL
01.2019 - 03.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
Education
Bachelor of Arts - Paralegal Studies
St Petersburg College
Clearwater, FL07.2025
Associate of Arts - Paralegal Studies
St. Petersburg College
Clearwater, FL05.2023
High School Diploma -
Countryside High School
Clearwater, FL06.2021
Skills
- Computers (4 years)
- Photography
- Adobe Illustrator
- Barista experience (1 year)
- Swimming (10 years)
- Computer Science
- Adobe Photoshop
- Coffee Experience (2 years)
- Graphic Design
- Food service (5 years)
- Customer service (5 years)
- Adobe InDesign
- English (10 years)
- Hospitality
- Restaurant experience
- Certifications and Licenses
- Certified in
- Word, Powerpoint, Excel, Adobe Indesign
- Food Handler Certified
- Extracurriculars
- Worked with Keep Pinellas Beautiful
- Donated almost 200 pounds of clothing-to-clothing drive
- 250 laps $2500 donated Swim for a cause
- Report Generation
- Customer Service
- Company Policies and Procedures
- Office Management
- Cash Handling
- Information Protection
- Corporate Branding
- Listening Skills
- Mail and Packages
Interests
Legal industry, legal secretary, legal assistant, all the way up to Paralegal and then continuing my studies to a university for pre-law work.
Group organizations for people who need companionship in the Pinellas County area.
Volunteer work through an organized group.
Internship to help continue my studies and experience throughout the legal field.
Accomplishments
- Rewarded with a job promotion within 2 months of hire date due to outstanding work performance.
- All American Reward
- Honor roll
- Epic Service Award
Certification
- Certified in most Microsoft platforms
- Certified in most Adobe platforms
Timeline
Front Desk Agent
Terramor Outdoor Resorts
05.2023 - 07.2023
Retail Sales Associate
Vail Resorts
08.2022 - 11.2022
Team Lead
Vail Resorts
11.2021 - 11.2022
Server
Rumba Island Bar and Grill
05.2021 - 05.2023
Cashier/Customer Service
Dunedin Coffee Company
12.2019 - 04.2021
Cashier/Drive Thru
Seminole Subs & Gyros
04.2019 - 10.2019
Cashier
Panera Bread
01.2019 - 03.2019
Bachelor of Arts - Paralegal Studies
St Petersburg College
Associate of Arts - Paralegal Studies
St. Petersburg College
High School Diploma -
Countryside High School
- Certified in most Microsoft platforms
- Certified in most Adobe platforms
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