Abigail Taylor
Huddersfield
Summary
Offering strong interpersonal skills and ability to quickly adapt to new environments and responsibilities. Brings foundational understanding of customer service principles and ability to learn and apply new skills effectively. Ready to use and develop communication and problem-solving skills in Finance Director role. Experienced in finance and with a keen willingness to learn and grow in this environment while using and developing analytical and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Guest Services/ Finance Manager
Princess Cruises
09.2023 - Current
- Financial management and onboard cash handling, including ordering and supplying of cash to onboard teams, completing all end of cruise financial balancing and paperwork
- Strengthened internal controls through regular audits and adherence to regulatory requirements.
- Working with other departments to maintain financial accuracy
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Streamlined Cruise-end close process, reducing time spent on manual tasks and improving data accuracy.
- Prepared internal financial vouchers, balance sheets and income statements.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Enhanced internal communication by developing clear guidelines for interdepartmental collaboration related to guest requests or concerns.
- Supervised a team of guest services officers, ensuring adherence to policies, procedures, and top-notch customer service standards.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Guest Services Supervisor
Princess Cruises
06.2021 - 08.2023
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Supported team members by offering constructive feedback and coaching as needed.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
- Fostered a positive work environment by recognizing employee achievements through incentive programs or employee-of-the-month awards.
- Conducted regular team meetings to discuss guest feedback, identify areas for improvement, and implement corrective actions.
Reception Manager
Chevin Country Park Hotel & Spa
09.2020 - 06.2021
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Assisted in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Developed proficiency in the use of industry-specific software programs, ensuring accurate and efficient management of guest records and reservations.
Junior Assistant Purser
Princess Cruises
02.2019 - 08.2020
- Assisted the Front Desk Supervisor in preparing guest documentation as required
- Handled financial transactions and accurately maintains a cash float to be balanced at the end of the day
- Worked as Junior Hotel Controller, Assistant Administration Officer and Evening Duty Agent
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
Reception Manager
Pennine Manor Hotel
01.2018 - 02.2019
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Collaborated with other department managers to create seamless guest experiences across all hotel services.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Coordinated events and meetings for staff and clients.
Reception Supervisor
Weetwood Hall Hotel
05.2017 - 01.2018
- Improved workflow efficiency by creating detailed schedules that outlined daily tasks and responsibilities for reception staff members.
- Fostered a positive teamwork environment by actively participating in team meetings, offering suggestions for improvement, and supporting colleagues as needed.
- Enhanced customer satisfaction by efficiently managing front desk operations and providing exceptional service.
- Managed financial transactions such as processing payments or issuing refunds accurately while adhering to company policies and guidelines.
Receptionist
Weetwood Hall Hotel
10.2016 - 05.2017
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Promoted additional services offered by the hotel for increased revenue generation through upselling techniques.
Front of House Manager
The House Restaurant
07.2015 - 09.2015
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
Bachelor of Arts - International Tourism Management
Leeds Beckett University
Leeds, UK 06-2015
Skills
- Customer satisfaction
- Financial management
- Verbal and written communication
- Coaching and training
- Performance reviews
- Decision-making
- Relationship building and management
- Critical thinking
- Team building leadership
- Cash handling expertise
- Multitasking proficiency
- Financial analysis and reporting
Timeline
Guest Services/ Finance Manager
Princess Cruises
09.2023 - Current
Guest Services Supervisor
Princess Cruises
06.2021 - 08.2023
Reception Manager
Chevin Country Park Hotel & Spa
09.2020 - 06.2021
Junior Assistant Purser
Princess Cruises
02.2019 - 08.2020
Reception Manager
Pennine Manor Hotel
01.2018 - 02.2019
Reception Supervisor
Weetwood Hall Hotel
05.2017 - 01.2018
Receptionist
Weetwood Hall Hotel
10.2016 - 05.2017
Front of House Manager
The House Restaurant
07.2015 - 09.2015
Bachelor of Arts - International Tourism Management
Leeds Beckett University
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