Abigail Terry
Mechanicsville
Summary
Resourceful professional with a solid background in remote customer support and healthcare administration. Skilled in problem resolution and time management, ensuring compliance and quality benchmarks are consistently met. Eager to leverage expertise to enhance client satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Carrier Benefit Associate Advisor
Ehealth
2025.07 - 2025.12
- Delivered inbound and outbound phone support to Medicare-eligible clients
- Communicated benefit information clearly, accurately, and professionally
- Maintained detailed and compliant client documentation
- Met quality assurance, productivity, and compliance benchmarks
- Demonstrated reliability and accountability in a fully remote environment
Outbound Call Specialist
Dominion Outsourcing
2024.03 - 2025.04
- Managed high-volume inbound calls, ensuring customer inquiries received timely responses
- Utilized CRM software to track and document customer interactions effectively
- Followed established scripts and quality guidelines
- Conducted structured outbound calls to collect survey data
Front Desk Receptionist
Pediatric Associates
2023.05 - 2024.07
- Managed front desk operations in a high-volume pediatric medical office
- Assisted parents with inquiries regarding services and insurance processes
- Maintained accurate patient records using electronic health record systems
- Coordinated communication between medical staff and families to enhance service delivery
- Ensured HIPAA compliance and patient confidentiality
At-Home Caregiver
SYNERGY
2021.09 - 2022.07
- Provided compassionate support to clients, ensuring comfort and safety in daily activities
- Assisted clients with personal hygiene, meal preparation, and medication management
- Developed and implemented individualized care plans tailored to client needs
- Monitored client health conditions, reporting changes to healthcare professionals promptly
- Maintained HIPAA compliance and patient confidentiality
Education
Certificate - Health Insurance Agent License
ExamFX
Remote2025-08
Certificate - Phlebotomy
Alliedrx
Richmond, VA2023-09
Certificate - Medical Billing And Coding
Alliedrx
Richmond, VA2023-09
High School Diploma -
Mechanicsville High School
Mechanicsville, VA2022-06
Skills
- Remote Customer Support
- Call Center Operations
- Healthcare Administration
- Data Entry & Record Management
- HIPAA Compliance
- CRM & Case Management Systems
- Professional Phone Communication
- Time Management and Productivity
- Confidential Information Handling
- Problem Resolution
Timeline
Carrier Benefit Associate Advisor
Ehealth
2025.07 - 2025.12
Outbound Call Specialist
Dominion Outsourcing
2024.03 - 2025.04
Front Desk Receptionist
Pediatric Associates
2023.05 - 2024.07
At-Home Caregiver
SYNERGY
2021.09 - 2022.07
Certificate - Health Insurance Agent License
ExamFX
Certificate - Phlebotomy
Alliedrx
Certificate - Medical Billing And Coding
Alliedrx
High School Diploma -
Mechanicsville High School