Abigail Thomas

• Manage and troubleshoot kitchen equipment (combi-ovens, tilt skillets, blast chillers) and specialized RTH printers.
• Provide Level 1 and Level 2 Help Desk support for end-users, resolving hardware, software, and network issues.
• Administer and manage user accounts in Google Workspace and Microsoft 365.
• Maintain and troubleshoot Zebra printers and RTH printers for production and logistics.
• Collaborate directly with IT teams to identify, escalate, and resolve technical issues impacting operations.
• Provide technical training to kitchen and office staff, ensuring proper use and maintenance of high-value equipment.
• Implement preventive maintenance procedures, reducing downtime and improving operational reliability.
• Configured hardware, devices, and software to set up work stations for employees.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Key Achievement: Developed quick-reference troubleshooting guides that reduced equipment repair response time by 25%.

• Repaired and maintained thermal printers critical to order fulfillment operations.
• Installed, configured, and updated printer drivers; worked with communication protocols (USB, Ethernet).
• Provided logistic support including inventory management, order tracking, and warehouse operations assistance.
• Assisted in coordinating shipping schedules and ensuring inventory accuracy.
• Trained warehouse and administrative staff on printer maintenance and troubleshooting basics.
• Supported IT troubleshooting for warehouse systems, improving workflow efficiency.
• Analyzed problems and worked with teams to develop solutions.
• Sorted and organized files, spreadsheets, and reports.

Key Achievement: Initiated a preventive maintenance schedule that lowered thermal printer malfunctions by 30%.

• Installed, configured, and optimized desktops and laptops across Windows and macOS platforms.
• Set up and maintained company servers, ensuring stable performance and data backups.
• Installed and managed security camera systems, enhancing office security and monitoring.
• Provided daily technical support to staff, resolving hardware and software issues promptly.
• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Linked computers to network and peripheral equipment.

Key Achievement: Led a server upgrade project that improved system speed and increased data reliability by 40%.