Abigail Thurmer
North Branch,MN
Summary
Dynamic and dedicated professional with experience at McDonald's, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective problem-solving and attention to detail. Skilled in multitasking and inventory management, ensuring operational efficiency during peak hours while maintaining a clean and organized environment.
Overview
5
5
years of professional experience
Work History
McDonald's Crew Member
McDonald's
04.2021 - 10.2025
- Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
- Operated kitchen equipment to prepare food items adhering to safety and quality standards.
- Collaborated with team members to maintain cleanliness and organization in dining and kitchen areas.
- Assisted in training new crew members on operational procedures and customer service techniques.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Implemented inventory management practices to ensure stock availability during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
North Branch Area High School
North Branch, MNSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Attention to detail
- Customer engagement
- Cleaning and sanitizing
- Learning agility
- Inventory restocking
Timeline
McDonald's Crew Member
McDonald's
04.2021 - 10.2025
High School Diploma -
North Branch Area High School