Abigail Tiemissen
Charleston,SC
Summary
Ambitious, adaptable, empathetic, and service oriented individual with 13 years of experience in customer service, sales, and purchasing, 10 years of experience in technical writing, 7 years of experience in logistics and management, and 4 years experience serving the DOD. Currently a holder of an active Secret security clearance.
Overview
15
15
years of professional experience
Work History
Administrative Specialist
Liberty Business Associates
Charleston, SC
03.2019 - Current
- Currently supporting the US Navy by simultaneously providing administrative support to 4 different projects consisting of government employees and military service members responsible for building, maintenance, training and innovation of submarine platforms
- Created a standardized action item tracking template that has been adopted by program offices across the Navy
- Created data repositories on Sharepoint sites utilized by program offices across the Navy
- Write, format, and structure unclassified and classified official correspondence used to communicate across the Navy
- Set up Video Conferencing, Defense Collaboration Services, and Phone Bridges for classified and unclassified meetings
- Manage product inventories and introduced new office products to aide in efficiency and time management strategies
- Assist team members with outgoing visit requests/base access and assisted outside agencies with incoming visit requests/base access
- Created traveler's guide with lodging and dining recommendations and FAQs regarding Charleston stays
- Support Program Management staff with process improvements, implementation and compliance
- Utilize Microsoft Office Suite daily, became main point of contact for troubleshooting and expert advice on tips and tricks for using Microsoft Office
- Cross-train and guide other admin specialists in lateral positions
- Assist in creating and editing various technical documents pertaining to Navy processes and procedures
- Coordinate and plan classified and unclassified events to include travel arrangements, venue reservation, speaker scheduling, and brief preparation
Parachute Rigger
US Army Reserve
Fort Bragg, NC
01.2017 - Current
- Airborne qualified parachute rigger certified to pack all military grade parachutes
- Served overseas on 3 task forces in Afghanistan, Qatar and Kuwait as a component of Operation Enduring Freedom, Spartan Shield, and Inherent Resolve in 2018
- Served as acting Logistics Non-commissioned Officer facilitating travel of Special Forces teams in and out of classified areas of combat
- Drafted technical manual on assembling and packing cargo loads for smaller cargo parachutes
- Inspected and maintained parachutes, seat pans and survival equipment
- Repaired and tested oxygen delivery systems and regulators
- Determined correct rigging requirements for cargo equipment based on job specifications and environmental conditions
- Became fastest cargo rigger during second rotation to Afghanistan, completed multiple loads in average time it'd take to normally complete one
District Manager
Alsco
Charleston, SC
08.2014 - 03.2019
- Managed team of 11 employees and fleet of 15 trucks varying in size from 28'-16'
- Dramatically increased Key Operating Indicators in sales, inventory retention and management, and overall revenue
- Consistently held top 5 position throughout North American and Canadian region in profit, sales and logistics
- Provided support to customer base of over 900 accounts in Charleston, SC and surrounding areas
- Sought contracts for service through government and collegiate entities by proposing bids, working negotiations, and executing agreements
- Provided consultation services for other Service Teams to identify issues and provide advice to their staff on ways to improve operations
- Managed rental of a multi million dollar inventory and ensured the return of investment through loss prevention programs
- Wrote specifications for federal and state bids for linen and uniform services, and contract terms for new accounts and renewing customers
- Drafted letters of intent for negotiations, collections and breach of contract
- Developed and motivated district to be a highly productive team through continual training, regular meetings, daily check-in, fostering a positive work environment, and route rides
- Ensured customer loyalty and outstanding customer service through customer visits, audits, new installs, and negotiation
- Utilized EOQ model for purchasing various goods and textiles for direct sale and rental
- Managed garment orders, researched trends and styles to determine cost effective options for customers and company
- Managed retention and growth by motivating district to solicit new customers, up-sell/cross-sell/sample additional lines of service to ensure profitable product mix
- Utilized SalesNow and Able CRMs to build and maintain relationships with clients
- Led targeted training programs to educate staff on product benefits and service capabilities
- Established, reviewed and updated territory boundaries and distribution routes to maximize service while effectively controlling expenses
- Generated company-leading sales by brainstorming and implementing new strategies
Customer Service Coordinator
Alsco
Raleigh, NC
08.2010 - 08.2014
- Built relationships and managed customer needs by proactively resolving concerns for a customer base of over 2,000 accounts in the Raleigh, NC and surrounding areas
- Served as a mediator for accounts seeking to end service, worked to find solutions to their concerns to maintain their business
- Up-sold/cross-sold on service calls or customer visits, marketed special products by generating ads and invoice/email memos to promote sales
- Trained fellow Customer Service Coordinators, wrote and developed training program adopted by regional service departments after promotion
- Assisted in logistics management through use of logistics planning programs
- Wrote specifications for federal and state bids for linen and uniform services
- Wrote contract terms for new accounts and rewrote contract terms for renewing customers
- Drafted letters of intent for negotiations, collections and breach of contract
- Coordinated flow of information within Service Department, maintained call logs and files, prepared daily sales reports and arranged deliveries
- Utilized EOQ model for purchasing various goods and textiles to be distributed to customer base via direct sale or rental
- Managed garment orders, researched trends and styles to determine cost effective options for customers and company
- Prepared, distributed and tracked new customer welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork
- Utilized SalesNow and Able CRMs to build and maintain relationships with clients
- Coordinated logistics for customer orders
Education
Bachelor of Arts - Psychology
American Military University
Charles Town, West Virginia 08.2018 - 05.2021
Skills
Meeting Planning
Document management
Employee Development
Staff Recruiting
Negotiation
Business Development
Vendor Management
Project Management
Financial Management
Staff Management
Microsoft Office Suite
Travel Coordination
Customer Service
Logistics
Purchasing
Meeting Minutes
Office Administration
Executive Presentations
Budgeting
Sales and Marketing
Creative Merchandising
Operations Management
Complaint Resolution
Creative Problem Solving
Key Holder Experience
Route Dispatch
Technical Support
Staff Education and Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Awards
Army Commendation Medal
Navy Bravo Zulu Award (x2)
Quote
“Sow a thought, reap an action; sow an action, reap a habit; sow a habit, reap a character; sow a character, reap a destiny.”
― Stephen Covey, The 7 Habits of Highly Effective People
Timeline
Administrative Specialist
Liberty Business Associates
03.2019 - Current
Bachelor of Arts - Psychology
American Military University
08.2018 - 05.2021
Parachute Rigger
US Army Reserve
01.2017 - Current
District Manager
Alsco
08.2014 - 03.2019
Customer Service Coordinator
Alsco
08.2010 - 08.2014