Abigail Tiemissen
Charleston,SC
Summary
Ambitious, adaptable, empathetic, and service oriented individual with 13 years of experience in customer service, sales, and purchasing, 10 years of experience in technical writing, 7 years of experience in logistics and management, and 4 years experience serving the DOD. Currently a holder of an active Secret security clearance.
Overview
15
15
years of professional experience
Work History
Administrative Specialist
Liberty Business Associates
Charleston, SC
03.2019 - Current
- Currently supporting the US Navy by simultaneously providing administrative support to 4 different projects consisting of government employees and military service members responsible for building, maintenance, training and innovation of submarine platforms
- Created a standardized action item tracking template that has been adopted by program offices across the Navy
- Created data repositories on Sharepoint sites utilized by program offices across the Navy
- Write, format, and structure unclassified and classified official correspondence used to communicate across the Navy
- Set up Video Conferencing, Defense Collaboration Services, and Phone Bridges for classified and unclassified meetings
- Manage product inventories and introduced new office products to aide in efficiency and time management strategies
- Assist team members with outgoing visit requests/base access and assisted outside agencies with incoming visit requests/base access
- Created traveler's guide with lodging and dining recommendations and FAQs regarding Charleston stays
- Support Program Management staff with process improvements, implementation and compliance
- Utilize Microsoft Office Suite daily, became main point of contact for troubleshooting and expert advice on tips and tricks for using Microsoft Office
- Cross-train and guide other admin specialists in lateral positions
- Assist in creating and editing various technical documents pertaining to Navy processes and procedures
- Coordinate and plan classified and unclassified events to include travel arrangements, venue reservation, speaker scheduling, and brief preparation
Parachute Rigger
US Army Reserve
Fort Bragg, NC
01.2017 - Current
- Airborne qualified parachute rigger certified to pack all military grade parachutes
- Served overseas on 3 task forces in Afghanistan, Qatar and Kuwait as a component of Operation Enduring Freedom, Spartan Shield, and Inherent Resolve in 2018
- Served as acting Logistics Non-commissioned Officer facilitating travel of Special Forces teams in and out of classified areas of combat
- Drafted technical manual on assembling and packing cargo loads for smaller cargo parachutes
- Inspected and maintained parachutes, seat pans and survival equipment
- Repaired and tested oxygen delivery systems and regulators
- Determined correct rigging requirements for cargo equipment based on job specifications and environmental conditions
- Became fastest cargo rigger during second rotation to Afghanistan, completed multiple loads in average time it'd take to normally complete one
District Manager
Alsco
Charleston, SC
08.2014 - 03.2019
- Managed team of 11 employees and fleet of 15 trucks varying in size from 28'-16'
- Dramatically increased Key Operating Indicators in sales, inventory retention and management, and overall revenue
- Consistently held top 5 position throughout North American and Canadian region in profit, sales and logistics
- Provided support to customer base of over 900 accounts in Charleston, SC and surrounding areas
- Sought contracts for service through government and collegiate entities by proposing bids, working negotiations, and executing agreements
- Provided consultation services for other Service Teams to identify issues and provide advice to their staff on ways to improve operations
- Managed rental of a multi million dollar inventory and ensured the return of investment through loss prevention programs
- Wrote specifications for federal and state bids for linen and uniform services, and contract terms for new accounts and renewing customers
- Drafted letters of intent for negotiations, collections and breach of contract
- Developed and motivated district to be a highly productive team through continual training, regular meetings, daily check-in, fostering a positive work environment, and route rides
- Ensured customer loyalty and outstanding customer service through customer visits, audits, new installs, and negotiation
- Utilized EOQ model for purchasing various goods and textiles for direct sale and rental
- Managed garment orders, researched trends and styles to determine cost effective options for customers and company
- Managed retention and growth by motivating district to solicit new customers, up-sell/cross-sell/sample additional lines of service to ensure profitable product mix
- Utilized SalesNow and Able CRMs to build and maintain relationships with clients
- Led targeted training programs to educate staff on product benefits and service capabilities
- Established, reviewed and updated territory boundaries and distribution routes to maximize service while effectively controlling expenses
- Generated company-leading sales by brainstorming and implementing new strategies
Customer Service Coordinator
Alsco
Raleigh, NC
08.2010 - 08.2014
- Built relationships and managed customer needs by proactively resolving concerns for a customer base of over 2,000 accounts in the Raleigh, NC and surrounding areas
- Served as a mediator for accounts seeking to end service, worked to find solutions to their concerns to maintain their business
- Up-sold/cross-sold on service calls or customer visits, marketed special products by generating ads and invoice/email memos to promote sales
- Trained fellow Customer Service Coordinators, wrote and developed training program adopted by regional service departments after promotion
- Assisted in logistics management through use of logistics planning programs
- Wrote specifications for federal and state bids for linen and uniform services
- Wrote contract terms for new accounts and rewrote contract terms for renewing customers
- Drafted letters of intent for negotiations, collections and breach of contract
- Coordinated flow of information within Service Department, maintained call logs and files, prepared daily sales reports and arranged deliveries
- Utilized EOQ model for purchasing various goods and textiles to be distributed to customer base via direct sale or rental
- Managed garment orders, researched trends and styles to determine cost effective options for customers and company
- Prepared, distributed and tracked new customer welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork
- Utilized SalesNow and Able CRMs to build and maintain relationships with clients
- Coordinated logistics for customer orders
Education
Bachelor of Arts - Psychology
American Military University
Charles Town, West Virginia 08.2018 - 05.2021
Skills
Meeting Planning
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Awards
Army Commendation Medal
Navy Bravo Zulu Award (x2)
Quote
“Sow a thought, reap an action; sow an action, reap a habit; sow a habit, reap a character; sow a character, reap a destiny.”
― Stephen Covey, The 7 Habits of Highly Effective People
Timeline
Administrative Specialist
Liberty Business Associates
03.2019 - Current
Bachelor of Arts - Psychology
American Military University
08.2018 - 05.2021
Parachute Rigger
US Army Reserve
01.2017 - Current
District Manager
Alsco
08.2014 - 03.2019
Customer Service Coordinator
Alsco
08.2010 - 08.2014
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