Abigail Tilghman
ODESSA,TX
Summary
Adaptable healthcare professional with experience supporting patients, providers, and front-office operations. Strong in multitasking, team collaboration, and clinical documentation, with a proven ability to manage sensitive information and keep daily workflow organized.
Overview
7
7
years of professional experience
Work History
Transporter
A & H Transportation
03.2026 - Current
- Transport decedents from their homes, the hospital, and other locations to the ECME morgue or designated funeral home.
- Inspected transport equipment before use to support safe, reliable operations.
- Loaded and unloaded items using proper lifting techniques and secure handling practices.
Medical Assistant
First Physicians
01.2020 - 05.2026
- Coordinated patient intake, vital signs, and chart updates to support efficient clinical workflow.
- Prepared examination rooms and sterilized instruments according to infection control standards.
- Assisted providers with procedures, documentation, and follow-up care instructions.
- Managed appointment scheduling, referrals, and patient communications with accuracy and discretion.
- Collected specimens and processed laboratory samples for timely diagnostic support.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Patient Access Representative
Covenant Children's Hospital
10.2021 - 07.2023
- Registered patients accurately, verifying demographics, insurance coverage, and eligibility information.
- Updated medical records in electronic systems while maintaining data accuracy and confidentiality.
- Assisted patients with intake forms, consent documents, and admission procedures.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Education
Associate of Arts - General Studies
Odessa College
Odessa, TX12-2018
Skills
- Professional communication
- Attention to detail
- Time Management
- Transport safety protocols
- Multitasking
- Team Collaboration
- Patient care communication
Timeline
Transporter
A & H Transportation
03.2026 - Current
Patient Access Representative
Covenant Children's Hospital
10.2021 - 07.2023
Medical Assistant
First Physicians
01.2020 - 05.2026
Associate of Arts - General Studies
Odessa College