Abigail Tongue Bayouth
Jacksonville,FL
Summary
Pursuing a Masters degree with projected 2024 graduation in Human Resource Management with 3 years of HR experience. Member of Jacksonville SHRM chapter and Florida Notary Public. Professional and respectful in employee conflict and thrives in employee engagement and data analysis.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Staff and Patient Experience Coordinator
Brooks Rehabilitation Hospital
08.2023 - Current
- Ensured timely updates on patient status or condition changes were communicated effectively among all relevant parties involved in the care process.
- Championed initiatives that recognized exceptional staff performance in providing outstanding patient experiences.
- Resolved customer complaints using established follow-up procedures.
- Enhanced staff awareness of patient needs through targeted training programs and workshops.
- Trained new staff on filing, phone etiquette and other office duties.
- Assisted with designing interventions that addressed identified barriers to positive patient experiences.
- Improved patient satisfaction by addressing concerns promptly and efficiently.
- Played an active role in creating an environment where open dialogue between healthcare professionals and patients was encouraged.
- Analyzed trends in patient feedback data to identify opportunities for continuous improvement within the organization''s care delivery model.
- Fostered a culture of empathy among staff members by sharing best practices from successful interactions with patients.
- Conducted regular audits on patient feedback data, implementing necessary changes to improve overall satisfaction levels.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained strong leadership skills by managing projects from start to finish.
- Gained extensive knowledge in data entry, analysis and reporting.
HR Coordinator
Brooks Rehabilitation Hospital
02.2022 - 08.2023
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Conducted new employee onboarding and provided ongoing orientation training.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Enhanced company culture by organizing team-building events and professional development opportunities.
- Fostered positive work environment through comprehensive employee relations program.
- Distributed employee engagement surveys to identify areas of improvement.
- Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
- Reviewed human resources paperwork for accuracy and completeness.
- Maintained human resources information system and kept employee files up to date and accurate.
- Coordinated employee recognition programs, boosting morale and increasing overall satisfaction levels within the company.
- Gained extensive knowledge in data entry, analysis and reporting.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
HR Coordinator
Fanatics
01.2021 - 02.2022
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Instructed senior leaders on appropriate employee corrective steps.
- Conducted new employee onboarding and provided ongoing orientation training.
- Collaborated with department heads to identify staffing needs and develop job descriptions tailored to specific roles.
- Managed employee relations issues with tact, conducting investigations and providing guidance to managers for resolution.
- Coordinated and administered employee health insurance and retirement plans.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Managed FMLA requests and ADA accommodations, maintaining compliance with federal guidelines while supporting employee wellbeing.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Conducted exit interviews to gather valuable insights into areas for improvement within the organization.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Fostered positive work environment through comprehensive employee relations program.
- Facilitated the performance review process, ensuring timely feedback and goal-setting for all employees.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Evaluated timecards for accuracy on regular and overtime hours.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Coordinated technical training and personal development classes for staff members.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
Education
Master of Arts - HR Management
Concordia University, St. Paul
Saint Paul, MN06.2024
Bachelor of Arts - Psychology
Concordia University, St. Paul
Saint Paul, MN06.2021
Skills
- Data Collection
- Reliability and Dedication
- Explaining Policy and Procedures
- Benefits and payroll coordination
- Company Leadership
- Employment Record Verification
- Human Resource Information System HRIS
- Payroll Processing
- Statistical Data Analysis
- Data and Trends Analysis
- Employee Recognition Programs
- Employee Relations
Certification
Florida Notary Public
Timeline
Staff and Patient Experience Coordinator
Brooks Rehabilitation Hospital
08.2023 - Current
HR Coordinator
Brooks Rehabilitation Hospital
02.2022 - 08.2023
HR Coordinator
Fanatics
01.2021 - 02.2022
Master of Arts - HR Management
Concordia University, St. Paul
Bachelor of Arts - Psychology
Concordia University, St. Paul