Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail Torres

El Paso,TX

Summary

Tech-savvy Account Manager with wholesale management experience. Conducts business transactions with accuracy and speed. Flexible and adaptable to change and recognized for taking on increased levels of responsibility. Works cooperatively with co-workers and sets example with strong work ethic.

Overview

9
9
years of professional experience

Work History

Accounts Payable /Lead Purchasing Agent

Hercules Industries
08.2021 - Current
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Matched purchase orders with invoices and recorded necessary information.
  • Monitored work basket daily for new invoices.
  • Received, and unreceived material for correction purposes on Harris.
  • Modified prices on existing PO's when necessary if invoice was received.
  • Approved invoices for payment.
  • Keep record of approved invoices, and credit memos on workbook.
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
  • Accepted and processed supply requests from staff, and placed orders per procedures.
  • Maintained documentation for all purchases.
  • Maintained consistent email communication with suppliers to confirm and track orders.
  • Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Writing new tickets for customers
  • Quoting
  • Ordered material per forecast
  • Ordered material per customers needs
  • Ordered material per inventory levels
  • Reduced errors in financial reporting by conducting thorough audits of company invoices and statements.
  • Supported timely month-end closings through accurate expense categorization and prompt data entry.

Customer Service Manager / Purchasing

Houston Foam Plastics
09.2018 - 08.2021
  • Decreased process lags by training customer service representatives and planning advanced staff development.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Tracked and approved procurement plans and inventory levels. (Forecasts, ROPs. Discreet PO's, Blanket PO's)
  • Worked closely with managers to plan special buys.
  • Negotiated prices, discount terms and transportation arrangements with suppliers.
  • New product quoting
  • Worked with different raw material suppliers
  • Purchased raw material ( foam sheets, polyurethane, crosslink, expanded polystyrene, insolation )
  • Purchased outsourcing
  • Miscellaneous purchasing
  • Purchased tooling's for new products.
  • Executed billing tasks and recorded information in company databases.
  • Cross-checked purchase order, receiving report and invoice to validate invoice accuracy before payment.
  • Prepared and mailed invoices to customers.
  • Invoicing

Account Manager /Buyer - Planner

Houston Foam Plastics
06.2018 - 08.2021
  • Identified products and services that would be best fit for customer projects.
  • Scheduled and attended 5-6 appointments per week.
  • Maintained companies house accounts
  • Quoting (New items)
  • Requoting (Price increases / MOQ variation)
  • Made sure customers expectations were met at all times.
  • Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Used Macola to maintain company database with essential account and sales information.

Customer Service Representative

Houston Foam Plastics
06.2018 - 08.2021
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts.
  • Assessed customer account information to determine current issues and potential solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Trained new employees on procedures and policies to maximize team performance.
  • Processed customers daily requirements.
  • Processed new customer purchase orders.
  • Shipped confirmed orders.
  • Created Bill of Ladings
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Supported day-to-day account management for company clients.

Service Receptionist

Rudolph Honda
06.2017 - 06.2018
  • Scheduled and confirmed appointments.
  • Kept detailed records of repairs, labor involved and parts used.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Documented and scoped actions taken to resolve issues after service calls.

Corrections Officer

West Texas Detention Facility
03.2017 - 06.2017
  • Maintained appropriate control, security and well-being over those detained.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Maintained records and logs of man hours, materials and equipment used.
  • Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
  • Maintained communications with staff and inmate body to maintain safe, effective prison environment.
  • Conducted routine and emergency head counts.

Receptionist /Title Clerk

Hyundai Of El Paso
07.2015 - 03.2017
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Processed payments and updated accounts to reflect balance changes.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Maintained professional tone at all times, including during peak rush hours.
  • Handled payment collection for new or renewed licenses, issued receipts and updated accounts.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.

Education

Associate of Arts - Criminal Justice

El Paso Community College
El Paso, TX

High School Diploma -

Maranata Christian Academy
05.2014

Skills

  • Talent development
  • Client relations and retention
  • Conflict resolution techniques
  • Quality assurance controls
  • Training and coaching
  • Skilled multi-tasker
  • Deadline-oriented
  • Bilingual - English/Spanish
  • Honest, reliable and punctual
  • ISO 9001
  • Computer literate
  • Microsoft Office (Excel, Power Point)
  • Good written and oral communication skills
  • Procurement
  • Purchasing
  • Good telephone etiquette
  • Flexible & Adaptable

Timeline

Accounts Payable /Lead Purchasing Agent

Hercules Industries
08.2021 - Current

Customer Service Manager / Purchasing

Houston Foam Plastics
09.2018 - 08.2021

Account Manager /Buyer - Planner

Houston Foam Plastics
06.2018 - 08.2021

Customer Service Representative

Houston Foam Plastics
06.2018 - 08.2021

Service Receptionist

Rudolph Honda
06.2017 - 06.2018

Corrections Officer

West Texas Detention Facility
03.2017 - 06.2017

Receptionist /Title Clerk

Hyundai Of El Paso
07.2015 - 03.2017

Associate of Arts - Criminal Justice

El Paso Community College

High School Diploma -

Maranata Christian Academy

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Abigail Torres