ABIGAIL TREVIZO
Hoschton,GA
Summary
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Experienced in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Humana
10.2024 - 10.2025
- Resolved customer inquiries and issues using communication strategies
- Handled escalated calls professionally, productively resolving complex issues and ensuring client satisfaction at all times
- Reduced average call handling time, ensuring prompt service to customers while up holding quality interactions
Phonebanker Part Time
APIPA
09.2024 - 12.2024
- Maintaining high call quality standards with clear communication and active listening skills for caller's experiences
- Conducted calls to inform and gather information regarding political concerns
- Managed 60 daily high-volume calls, ensuring timely assistance to callers.
Technical Support Representative
Pearson
07.2023 - 08.2024
- Provided remote assistance to households, ensuring satisfactory resolution for log ins
- Developed comprehensive troubleshooting guides for their devices
- Managed high volume of inbound calls, effectively prioritizing the task for the caller
- Utilized computer programs and databases to create and maintain documentation of issues/records
Customer Service Representative
Winston Benefits
10.2022 - 06.2023
- Enhanced employee satisfaction by efficiently informing and managing benefits programs
- Resolved customer complaints with empathy resulting in increased loyalty
- Updated account information to maintain customer records
- Assisted customers in navigating company website and choosing benefits, improving overall user experience
Phonebanker
New Nations Strategies
09.2021 - 11.2021
- Maintaining high call quality standards with clear communication and active listening skills for client experiences
- Conducted calls to inform and gather information regarding political concerns
- Accountable to listen and report concerns of people
Phonebanker and Canvasser
Poder Latin X
09.2020 - 03.2021
- Worked as a team member to register people to vote
- Increased voter registration rates by effectively communicating the importance of civic participation during door to door canvassing
- Answering and making phone calls to inform people and answer any questions or concerns
Student Hairdresser
Aveda
01.2019 - 08.2020
- Selling products and encouraging clients to buy products that best suites their interest
- 1-year experience working with clients and providing them the best experience
- Communicating and building relationships with clients
Education
Aveda Institute Cosmetology School
Atlanta, Ga08-2020
Skills
- Active Listening
- Problem Solving
- Customer Satisfaction
- Multitasking
- Communication
- Flexibility
- Data Collection
- Technical Documentation
- Organization Skill
- Call Documentation
- Effective Learner
Timeline
Call Center Representative
Humana
10.2024 - 10.2025
Phonebanker Part Time
APIPA
09.2024 - 12.2024
Technical Support Representative
Pearson
07.2023 - 08.2024
Customer Service Representative
Winston Benefits
10.2022 - 06.2023
Phonebanker
New Nations Strategies
09.2021 - 11.2021
Phonebanker and Canvasser
Poder Latin X
09.2020 - 03.2021
Student Hairdresser
Aveda
01.2019 - 08.2020
Aveda Institute Cosmetology School