Abigail Trogdon
Cincinnati,OH
Summary
Strong project leader and problem solved, enthusiastic relationship builder and collaborator at all organizational levels. Adept at monitoring data and team performance by utilizing the appropriate tools and techniques. Knowledgeable and successful in developing and implementing successful business solutions that reduce risk, close gaps, promote positive customer experience, and drive productivity and growth.
Overview
7
7
years of professional experience
Work History
Business Controls Associate
Fifth Third Bank
04.2021 - Current
- Managing ownership of the Consumer Operational Loss Program
- Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards.
- Led training sessions for new employees to ensure successful integration.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Business Controls Associate, Mortgage
Fifth Third Bank
03.2020 - 04.2021
- Performed Quality programs, OCC Gap Analysis, and Assessments according to quarterly and annual cadence, summarized and logged findings for reporting purposes.
- Conducted Testing and Monitoring to identify and resolve variances to bring systems, processes, and procedures in line with Bank and Regulator requirements.
- Determined root cause of errors, deviations and non-conforming results, drafted appropriate corrective and preventative actions throughout review and development process.
- Liaised between Business Controls, Line of Business, and Enterprise Risk Management, providing project updates and consultation.
Mortgage Centralized Disclosure Team Lead
Fifth Third Bank
07.2017 - 03.2020
- Led cross-functional teams for successful project execution while maintaining strong collaboration .
- Enhanced overall team performance by providing coaching, feedback, and skill development opportunities.
- Identified and diagnosed system gaps and coordinated with partners to collaborate on solutions.
- Analyzed month over month performance and created quality metric and QC procedures to set clear and consistent guidelines.
- Evaluated training effectiveness by performing Quality Check audits and collecting before-and-after data showing training impact and areas of improvement.
Education
Bachelor of Arts - Intercultural Studies
Columbia International University
Columbia, SC05.2015
Skills
- Process Improvement idenification
- Work Planning and Prioritization
- Multiple Priorities Management
- Project Reporting
- Relationship Building
- New Hire Training and Supporting Staff
Timeline
Business Controls Associate
Fifth Third Bank
04.2021 - Current
Business Controls Associate, Mortgage
Fifth Third Bank
03.2020 - 04.2021
Mortgage Centralized Disclosure Team Lead
Fifth Third Bank
07.2017 - 03.2020
Bachelor of Arts - Intercultural Studies
Columbia International University