Abigail Ulery
Del City,OK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
CHEMOIL ENERGY
01.2022 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
DEPARTMENT OF PUBLIC SAFETY
09.2016 - 06.2017
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Identified issues, analyzed information and provided solutions to problems
Customer Service Specialist
TAD PGS
12.2015 - 07.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and submitted purchase orders to maintain stock levels
- Executed record filing system to improve document organization and management
- Offered technical support and troubleshot issues to enhance office productivity
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Customer Service Manager
SHIELD MANUFACTURING
04.2014 - 12.2015
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Updated spreadsheets and databases to track, analyze and report on performance and sales data
- Facilitated training and onboarding for incoming office staff
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Customer Service Representative
BAKER HUGHES
08.2013 - 04.2014
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered product and service questions, suggesting other offerings to attract potential customers
- Recorded account information to open new customer accounts
- Collected and analyzed customer information to prepare product or service reports
- Responded to customer requests for products, services and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
Customer Service Manager
WAGGONERS TRUCKING COMPANY
10.2010 - 08.2013
- Answered high volume of phone calls and email inquiries, screened calls and emails and responded accordingly to support executive correspondence
- Updated spreadsheets and databases to track, analyze and report on performance and sales data
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Organizational Leadership
Southwestern Oklahoma State University
Weatherford, OK12.2023
Associate of Science - Business Management
Oklahoma City Community College
Oklahoma City, OK05.2013
Skills
- POS Systems and Ordering Platforms
- Microsoft Outlook, Word, Excel, PowerPoint
- Issue and Complaint Resolution
- Customer Retention Strategies
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Data Entry and Maintenance
- Call Documentation
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Customer Inquiry Response
- Inbound and Outbound Calling
- Time Management
Timeline
Customer Service Representative
CHEMOIL ENERGY
01.2022 - Current
Customer Service Representative
DEPARTMENT OF PUBLIC SAFETY
09.2016 - 06.2017
Customer Service Specialist
TAD PGS
12.2015 - 07.2016
Customer Service Manager
SHIELD MANUFACTURING
04.2014 - 12.2015
Customer Service Representative
BAKER HUGHES
08.2013 - 04.2014
Customer Service Manager
WAGGONERS TRUCKING COMPANY
10.2010 - 08.2013
Organizational Leadership
Southwestern Oklahoma State University
Associate of Science - Business Management
Oklahoma City Community College
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