Summary
Overview
Work History
Education
Skills
Websites
Community Service
Timeline
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Abigail Valencia

Duluth,MN

Summary

Dedicated Marketing student with hands-on experience in digital marketing, customer service, and leadership roles. Through recent work experiences—both in the U.S. and internationally—I’ve developed strong skills in content creation, social media strategy, and audience engagement. Working in diverse, multicultural environments has strengthened my communication, adaptability, and collaboration abilities. I’ve consistently balanced academic success with work responsibilities, building a solid foundation in marketing principles such as understanding customer needs, enhancing brand presence, and fostering brand loyalty through positive customer experiences.

Overview

4
4
years of professional experience

Work History

Waitress

Cloud 9 Asian Bistro
01.2023 - Current
  • Generate content for social media marketing to improve the restaurant's online presence
  • Improve brand loyalty by providing exceptional service and building relationships with the customers.
  • Deliver exceptional customer service in a fast-paced dining environment
  • Handle monetary transactions and maintain accurate order processing
  • Create a welcoming atmosphere while managing multiple customer's needs simultaneously
  • Collaborate effectively with the kitchen staff to ensure timely service

Social Media Work Exchange Program

Gili Castle Hostel
Gili Trawangan, Indonesia
05.2025 - 06.2025
  • Gained international work experience, living and working in a diverse environment
  • Collaborated with a multicultural team of volunteers and local staff, strengthening cross-cultural communication and teamwork skills
  • Managed and scheduled content across Instagram and Tiktok
  • Implemented a weekly content calendar to promote events and increase engagement
  • Tracked analytics to optimize performance and adjust strategy based on audience behavior in different regions
  • Engaged with followers through interactive stories, messages, and comments

Digital Content Intern

American Dog Society
01.2025 - 05.2025
  • Created social media content to promote the brands online presence
  • Applied marketing strategies to appeal to specific demographics
  • Monitored analytics and video performance to provide a weekly guide on strategy
  • Collaborated with other interns from around the country to create a posting schedule
  • Posted content that aligns with brand guidelines
  • Educated new dog parents about the responsibilities of owning a dog

Daycare Center Aide/Teacher

Learning Lighthouse | Creative Kids Academy
01.2022 - 12.2023
  • Collaborated with team members to maintain structured daily schedules
  • Maintained detailed communication with parents regarding children's daily progress and development
  • Created and executed curriculum activities promoting cognitive and emotional development
  • Provided comprehensive care for children from infant through preschool age
  • Ensured compliance with safety protocols and maintained a safe, clean, and organized environment

Education

Bachelor of Arts - Marketing

University of Minnesota Duluth
Duluth, MN
05.2026

Skills

  • Social Media Management
  • Content Creation
  • Cross-Cultural Communication
  • Adaptability in Diverse Environments
  • Cultural Sensitivity and Awareness
  • Customer Engagement
  • Creativity
  • Team Leadership
  • Time Management
  • International Team Collaboration
  • Excel
  • Capcut
  • Adobe

Community Service

  • Christ Our Light, Contributed to various community initiatives including holiday gift programs and food shelf support
  • Arrows Heart Animal Rescue, Communicated with customers to match them with the perfect dog for their families

Timeline

Social Media Work Exchange Program

Gili Castle Hostel
05.2025 - 06.2025

Digital Content Intern

American Dog Society
01.2025 - 05.2025

Waitress

Cloud 9 Asian Bistro
01.2023 - Current

Daycare Center Aide/Teacher

Learning Lighthouse | Creative Kids Academy
01.2022 - 12.2023

Bachelor of Arts - Marketing

University of Minnesota Duluth
Abigail Valencia