Abigail VanBrocklin

• Trained new employees and delegated daily tasks and responsibilities.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Enforced company policies and regulations with employees.
• Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
• Improved team productivity by implementing efficient scheduling and task delegation methods.
• Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

• Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
• Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
• Organized electronic and hard copy filing systems for easy retrieval of documents and information.
• Managed multiple tasks and met time-sensitive deadlines.
• Prepared, collected and distributed outgoing and incoming mail and packages.
• Facilitated smooth workflow by accurately handling data entry tasks and updating client records in a timely manner.
• Increased accessibility to information for both clients and coworkers by developing detailed spreadsheets that organized important data clearly.

In Graphic Design A students take an idea from concept to completion through developing a creative process that blends visual communication, critical thinking, problem solving and concept development. Students also learn the fundamentals of design including typography, color, layout and imagery.

• National Technical Honor Society Member

In Graphic Design B students create and design materials through developing a creative process that blends visual communication, critical thinking, problem-solving and concept development. Students take their creation from digital file to final application using a variety of printing and finishing methods.

• Muskegon Community College Counselor's Scholarship Recipient

• Relevant Coursework: Basic Graphic Design Class

• Dean's List First Semester, 2023