Abigail Vang
Kansas City,KS
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ticket Agent
HDN Airport
01.2023 - 04.2023
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
- Reviewed tickets, identification and passports to verify traveler identity.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Sold, printed and issued tickets to guests.
- Directed passengers to correct airport terminal locations.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Produced and shared customer service reports to support management decision-making.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Dock Worker
Amazon
10.2022 - 01.2023
- Followed verbal and written instructions to properly move and ship products.
- Used fork lifts, hand truck, and pallet jacks to move materials on dock.
- Secured cargo using chains, load bars, wood blocks, and straps.
- Used hand-held scanners and physical logs to accurately track item movements.
- Inspected cargo for proper packaging to meet safety and security regulations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Participated in training and safety drills to prepare for emergency situations occurring on dock.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Strapped items down over protective padding to secure throughout transportation.
Pharmacy Technician
Optum, UnitedHealth Group
12.2019 - 06.2021
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured and compounded medications following standard procedures.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Managed inventory storage in clean and organized fashion.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Cashier
Chipotle
05.2017 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
Education
No Degree - Health Care
Kansas City Kansas Community College
Kansas City, KS05.2023
Skills
- Payment Processing
- Data Management
- Data Entry
- Accurate Data Entry
- Customer Service-Oriented
- Friendly and Professional Communications
- Basic Computer Skills
- Detail Oriented
- Active Listening
- Relationship Building
Certification
- CNA - Certified Nurse Assistant
Languages
Hmong
Native or Bilingual
Timeline
Ticket Agent
HDN Airport
01.2023 - 04.2023
Dock Worker
Amazon
10.2022 - 01.2023
Pharmacy Technician
Optum, UnitedHealth Group
12.2019 - 06.2021
Cashier
Chipotle
05.2017 - 02.2018
No Degree - Health Care
Kansas City Kansas Community College
Similar Profiles
Ishva AnsariIshva Ansari
Customer Service Cashier at HdnCustomer Service Cashier at Hdn
ROBERT TREY VASSARROBERT TREY VASSAR
Vice President of Operations at L&R Group of Companies D.B.A WallyPark Airport Parking, Joes Airport Parking, FastTrack Airport Parking, Avistar Airport Parking and Joes Auto ParksVice President of Operations at L&R Group of Companies D.B.A WallyPark Airport Parking, Joes Airport Parking, FastTrack Airport Parking, Avistar Airport Parking and Joes Auto Parks
Kim HanKim Han
Billing and Revenue Analyst at Airport Development Group (Darwin International Airport)Billing and Revenue Analyst at Airport Development Group (Darwin International Airport)
MICHAEL T. WORRELMICHAEL T. WORREL
National Actuation & Industrial Manager at Jomar ValveNational Actuation & Industrial Manager at Jomar Valve
Taron Jamal BatieTaron Jamal Batie
Sports Coordinator at Wyandotte County Parks and RecreationSports Coordinator at Wyandotte County Parks and Recreation