Abigail Vargas Valerio
Tracy,CA
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
14
14
years of professional experience
Work History
Air Export Specialist III
CEVA LOGISTICS
Hayward, CA
05.2022 - 05.2024
- Assisted in the preparation of export documents, such as commercial invoices and packing lists.
- Ensured that customer service standards were met by providing timely updates of cargo.
- Conducted research to ensure compliance with relevant international laws and regulations.
- Advised clients on proper labeling and packaging requirements for exported items.
- Resolved customer complaints regarding export services and products.
- Tracked progress of shipments throughout their journey from origin to destination point.
- Ensured that all shipments comply with applicable government regulations.
- Maintained records of all shipments and transactions related to exports.
- Prepared and submitted AES filings, letters of credit and export declarations.
- Monitored handling of dangerous goods to keep operations in line with standards.
- Monitored shipments and obtained clearance from customs and other agencies.
- Requested and compiled necessary customs invoices, certificates of origin, and cargo-control documents.
- Prepared and processed import and export documentation according to customs regulations, laws and procedures.
- Updated computer system with details such as dimensions, weights to generate airway bill for cargo.
- Collaborated with colleagues in other departments to ensure smooth operations.
- Communicated with dispatch to ensure routes were followed accurately to airport.
- Process other duties required for timely delivery and receipt of shipments after release including cargo delivery set-up, and client invoicing.
- Manage pre-alerts daily to determine whether freight is arriving as expected and documents are received timely.
- Be in constant communication with airline service agent to secure destination flight, while negotiating the best available rate.
Dispatcher II
CEVA LOGISTICS
San Leandro, CA
10.2018 - 05.2022
- Developed and maintained excellent customer service to internal and external customers.
- Resolved customer complaints related to service issues or delays.
- Create trucking routes that balanced service and cost, while prioritizing time sensitive cargo.
- Dispatched drivers for domestic shipment pick-ups and deliveries.
- Assigned drivers to appropriate routes based on customer needs.
- Ensure compliance with DOT regulations and established internal policies and guidelines.
- Enter new data in computer database, including creation of labels for new shipments arriving.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Provided timely updates to customers regarding their orders or requests.
- Updated records of driver locations, delays, and cancellations.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Dispatched drivers to meet daily delivery needs for company customers.
- Process all imported freight arriving internationally.
Customer Service Representative
SPECIAL DISPATCH OF CALIFORNIA
Hayward, CA
07.2016 - 09.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Performed administrative tasks such as filing paperwork, updating data, generating reports, and setting up scanners for delivery drivers.
- Ensure all drivers had all needed paperwork for timely and successful deliveries.
- Verify all returning paperwork was completed accurately by drivers when returning from route.
Material Handler
FEDEX EXPRESS
Oakland , CA
01.2012 - 06.2016
- Received and distributed incoming materials to designated areas.
- Ensure all freight going to aircraft is at loading gate on time for aircraft departure
- Fast paced physical warehouse work package handling loading, unloading and sorting packages of various sizes
- Data entry detailing arrival times of trucks and aircrafts.
- Create detailed truck manifest listing all freight loaded and unloaded for trucks and planes.
- Ensure all drivers departing have truck manifest and all required paperwork for successful delivery.
- Ensure all freight getting offloaded from trucks is being routed to correct gate for aircraft loading.
- Ensure all finished build containers are being routed to correct trucks and to correct flights
- Operate machinery to offload and reload planes and trucks.
- Loaded and unloaded shipments from trucks, moved heavy packages and items using forklifts.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Supported other warehouse personnel in completing tasks efficiently.
Cashier
EL POLLO LOCO
Hayward, CA
03.2010 - 01.2012
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Learned roles of other departments to provide coverage and keep store operational.
- Greeted customers promptly and responded to questions.
- Worked closely with front-end staff to assist customers.
Education
High School Diploma -
San Leandro High School
01.2012
Skills
- Customer Service excellence
- Cash Register Operation
- Payment Collection
- Time management skills
- Cleaning and sanitizing
- Professionalism and Courtesy
- Team Collaboration
- Order Taking
Languages
Spanish
Native/ Bilingual
Timeline
Air Export Specialist III
CEVA LOGISTICS
05.2022 - 05.2024
Dispatcher II
CEVA LOGISTICS
10.2018 - 05.2022
Customer Service Representative
SPECIAL DISPATCH OF CALIFORNIA
07.2016 - 09.2018
Material Handler
FEDEX EXPRESS
01.2012 - 06.2016
Cashier
EL POLLO LOCO
03.2010 - 01.2012
High School Diploma -
San Leandro High School