Abigail Varney
Winterport,ME
Summary
Experienced healthcare professional with a strong background in customer service and administrative skills, eager to transition into a new field. Demonstrated expertise in managing patient interactions and optimizing office operations. Thrives in detail-oriented environments and excels in effective communication. Possessing a personable and adaptable nature, prioritizing a customer-focused approach and maintaining a positive attitude. Equipped with knowledge of medical terminology and appointment scheduling, along with exceptional communication and organizational abilities. Committed to delivering seamless patient experiences and enhancing service quality.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
St. Joseph Health Care
01.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
Patient Service Representative
Northern Light Eastern Maine Medical Center
09.2021 - 04.2023
- Switchboard Operators handling administrative tasks, taking phone calls, transferring calls, providing information, updating records, and answering to caller inquiries
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
Bank Teller
Brewer Federal Credit Union
06.2020 - 09.2021
- Processes member financial transactions, including deposits, withdrawals, and loan payments; sells money orders and corporate drafts to members; transfers amounts from member accounts as directed
- Balances cash drawer and daily transactions
- Post transactions to member accounts and maintain member records
- Welcome members and provides routine information concerning services and direct member to appropriate department for specific information and service
- Performs a variety of miscellaneous tasks including typing, filing, computer input, and answering the telephone
- Performs other job related duties as assigned
Cashier/Sales Associate
Super Shoes
06.2018 - 05.2020
- Creatively and efficiently maintaining merchandise presentation throughout the store
- Moving stock daily
- Operating a cash register in an efficient manner
- Dedicated to resolving issues, answering customer questions and ringing up customers
- Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues
Education
Certificate - Certified Clinical Medical Assistant(CCMA)
United Technologies Center
Bangor, ME06-2024
High school diploma -
Bangor High School
Bangor, ME06.2020
Skills
- Telephone etiquette
- Customer interaction
- Record management
- Administrative support
- Problem-solving
- Customer assistance
- Multi-tasking ability
- Cash register skills
- Friendly demeanor
- Computer Skills
- Data Entry
- Word Processing
- Office experience
- Medical receptionist
- Professionalism and courtesy
- Teamwork and collaboration
- Multi-tasking strength
- Written and verbal communication
Timeline
Patient Service Representative
St. Joseph Health Care
01.2024 - Current
Patient Service Representative
Northern Light Eastern Maine Medical Center
09.2021 - 04.2023
Bank Teller
Brewer Federal Credit Union
06.2020 - 09.2021
Cashier/Sales Associate
Super Shoes
06.2018 - 05.2020
High school diploma -
Bangor High School
Certificate - Certified Clinical Medical Assistant(CCMA)
United Technologies Center
Similar Profiles
Kaila A. MasalskyKaila A. Masalsky
Nurse Practitioner/Clinical Nurse Specialist at St. Joseph Health Care LondonNurse Practitioner/Clinical Nurse Specialist at St. Joseph Health Care London
Chao LuChao Lu
Research Technician/Manager on Duty at St. Joseph Health CareResearch Technician/Manager on Duty at St. Joseph Health Care
Lijo JoseLijo Jose
Supervised Practice Experience Program (SPEP) at St. Joseph Health Care/ Parkwood InstituteSupervised Practice Experience Program (SPEP) at St. Joseph Health Care/ Parkwood Institute