Abigail Vaughn
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Patternmaster Chokes
03.2023 - Current
- Manage phone and email correspondence and handled incoming and outgoing mail.
- Answer Tech call and chats about our products and their applications.
- Deliver excellent customer service through prompt and accurate responses to client inquiries, both individual and dealers.
- Ensure accurate record-keeping with diligent data entry for all returns, exchanges and damaged products.
- Maintain document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Invoice processing to ensure timely payment from dealers while minimizing errors in financial records.
- Assist individuals and our dealers with placing orders.
- Accurately pull and pack customer orders.
- Package incoming inventory.
Shift Manager
Nic's Grab N' Go
04.2021 - 02.2023
- Provided outstanding customer service.
- Assisted customers with returns, refunds and resolving transaction issues.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responsible for opening duties, including cash drawers, lottery and cigarette inventory.
- Responsible for all closing duties, including deposits, gas shut off and lottery reconciling.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Effectively delegated tasks and providing clear instructions to all team members.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
High School Diploma -
Hollidaysburg Area Senior High School
Hollidaysburg, PA06.2023
Skills
- Customer Service
- Customer and client relations
- Office Administration
- File Organization
- Strong Problem Solver
- Prioritization
- Dedicated Team Player
- Verbal Communication
- Professional and mature
- Meticulous attention to detail
Timeline
Administrative Assistant
Patternmaster Chokes
03.2023 - Current
Shift Manager
Nic's Grab N' Go
04.2021 - 02.2023
High School Diploma -
Hollidaysburg Area Senior High School