Abigail Vazquez

• Delivered solution-focused support across call centers, front desk environments, and customer service functions.

• Own the full SMB customer lifecycle as a trusted advisor and single point of contact
• Qualify inbound and outbound opportunities and manage a high-velocity pipeline
• Sell and close tailored solutions through consultative discovery conversations
• Educate and onboard customers, setting expectations on timelines and deliverables
• Maintain CRM accuracy, SLA adherence, and performance metrics
• Re-engage dormant leads and drive new conversations through outbound outreach
• Partner cross-functionally to resolve escalations and improve customer experience
• Built and expanded client relationships across mid-market and small business accounts, uncovering needs, identifying upsell opportunities, and increasing long-term investment value.
• Delivered tailored presentations, product walkthrough, and financial solutions to C-Suite and VP-level prospects, improving close rates and strengthening partnerships.
• Conducted structured follow-ups on inbound inquiries, converting qualified leads into active clients while maintaining strong pipeline discipline.
• Led onboarding and quarterly business reviews to reinforce value, increase adoption, and drive renewals.
• Created quotes, proposals, and customized plans to accelerate the sales cycle.

Leadership & Recruiting (Field Director | Last 4 Years)

• Served as a Field Director, coaching and mentoring advisors to meet and exceed target sales goals
• Provided ongoing performance coaching, pipeline guidance, and sales strategy support
• Partnered with leadership on recruiting efforts, including interviewing, onboarding, and advisor development
• Supported hiring decisions by evaluating candidate readiness, skills, and growth potential
• Helped scale advisor performance through structured coaching, accountability, and best-practice sharing

• Managed a large, high-volume caseload across 99 counties while consistently meeting communication and follow-up metrics
• Built trusted relationships by simplifying complex policies and helping clients navigate essential decisions clearly
• Ensured data accuracy, SLA compliance, and operational consistency
• Performed needs assessments, qualification evaluations, and extensive documentation with strong accuracy
• Served as escalation point for customer and process challenges
• Delivered bilingual (English/ Spanish) customer support