Abigail Vences
Austin,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Paraprofessional 2
Lakeway Elementary
08.2023 - Current
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Supported special education and general education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
Lead Pre-Kindergarten Teacher
Primrose Of Lakeway
12.2022 - 08.2023
- Delivered creative and interactive activities to an average of 15 students between 4-5 years of age.
- Consistently communicated with parents and leadership to report on student behavior, social and developmental progress, and any observed health conditions.
- Helped children learn about language and literacy, science, life skills and math.
- Maintained a well-kept classroom that encouraged children to create, explore and make decisions with confidence.
- .Worked with my co- teacher to implement lessons plans.
- Assisted infants, toddlers, and early preschool classrooms with curriculum and the care of children.
Child Protective Service Investigator
Texas Department Of Family Protective Services
11.2021 - 10.2022
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Interviewed children, members of families, medical personnel, school personnel and law enforcement to gain valuable information for each case.
- Obtained information and investigated reports of alleged child abuse or neglect and emergency situations and took corrective action.
- Documented all relevant information by filling out forms and completing case reports.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources for the child and their family.
- Removed children in dangerous situations from homes and admitted children to emergency shelters until foster homes were found.
- Arranged for educational, medical, and psychiatric examinations or treatments.
- Studied, recruited, and recommended foster families to provide care for abused or neglected children.
- Monitored foster homes and children to ensure that the children’s needs were met.
- Conducted home studies of families wishing to adopt children and coordinated visits between children and prospective parents prior to adoption.
- Prepared documentation and sought court orders for emergency protective service actions.
- Testified in court.
Financial Center Operations Specialist
Independent Financial
01.2021 - 10.2021
- Conducted discussions with existing clients and prospects to understand background and identify banking needs through effective profiling all while clearly communicating potential solutions
- Opened routine and complex new accounts and processed maintenance, operations and correspondence for new and existing accounts
- Assisted customers by processing a variety of financial transactions efficiently and accurately according to established bank policies and procedures
- Referred to other lines of business in order to expand new and existing relationships
- Consistently meet customer service expectations by offering excellent service
- Demonstrated knowledge and understanding of new account and teller systems, maintaining technical expertise of current products
- Maintained and stayed up to date with the required knowledge of products, services, policies and procedures, and other compliance requirements that pertain to the Retail Bank
- Adhered to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
- Provided teller overrides and approvals within authorized limits
- Assisted entire operations and platform team on becoming efficient in knowledge of audit questions and being audit ready
- Participated in weekly coaching sessions with financial center leadership
- Continued to conduct onboarding and training of operations and platform staff
- Provided support to team members and branch management in daily operations
- Assisted Financial Center Manager in interviewing and selection of non-exempt operations staff
- Oversaw building and grounds maintenance and reported any issues to Facilities Department.
lead lobby service representative
Independent Bank
01.2020 - 01.2021
- Provided customer service by assisting customers with a variety of teller transactions, new products selections, and ongoing support of services utilized
- Assisted with necessary teller overrides, researching balancing issues, assisting with more complex new account issues, facilitating daily workflow and coordinating employee work schedules
- Provided account services to customers by receiving deposits, verifying cash and endorsements, cashing checks, accepting saving deposits and withdrawals
- Assisted customers by opening new accounts
- Facilitated daily workflow to meet established deadlines
- Participate in branch opening/closing rotation schedule
- Assisted Branch Services Manager with employee overrides and approvals within authorized limits
- Assisted tellers to resolve balancing discrepancies
- Answered incoming phone calls for both operations and loan customers in a friendly and professional manner
- Promoted and supported teamwork in the branch to ensure a positive overall customer experience
- Adhered to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
- Maintained an awareness of current fraud alerts
- Assisted branch manager on interviewing and selection of upcoming staff.
Lobby service representative
Independent Bank
06.2019 - 01.2020
- Provided account services to customers by receiving deposits, verifying cash and endorsements, cashing checks, accepting savings deposits and withdrawals Balance cash drawer daily
- Adhered to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
- Opened routine new accounts
- Assisted with balancing vault and ATM as needed
- Served as constant resource for teammates
- Actively participated in meeting financial center growth offering referrals and services to new and existing clients
Personal Banker
Wells Fargo
11.2016 - 05.2019
- Contributed to a very customer friendly work environment for both bank employees, as well as customers
- Ordered branch supplies for both platform and service team members
- In charge of team member engagement
- Presented financial literacy sessions to Girl Scouts and elementary age children
- Represented Organization at annual safety day event
- Maintained inventory of all branch keys and security control
- Kept up with phone calls with both customers and other departments
- Consistently assisted management in the training and shadowing of new hires
- Served as a constant resource for teammates
- Coordinated morning huddles
- Continued to recommend retail banking products and services to all my clients based on their financial needs
- Served as a Wells Fargo at Work Advocate, as well as a Wells Fargo Business Advocate
- Consistently stayed up to date with compliance and changes that are made
- Assisted entire team on becoming efficient in knowledge of BCR questions/BCR ready
- Meet customer service goals given each quarter
- Actively recognized team members who went above and beyond in order to support team member engagement.
Customer Sales & service Representative
Wells Fargo
02.2016 - 11.2016
- Assisted in the store closure of Lohman's Crossing
- Continued to handle customer transaction both on the platform and service side
- Regularly sold various products and services based on customer needs
- Balanced drawer daily
- Assisted entire team on becoming efficient in knowledge of SCR questions/SCR ready
- Maintained inventory of all branch keys and security control.
Lead Teller
Wells Fargo
04.2015 - 02.2016
- Exceeded minimum standards on solutions sales
- Continued to assist management in both training and shadowing of new hires
- Served as a resource for teammates
- Balanced drawer daily
- Assisted entire team on becoming efficient in knowledge of SCR questions/SCR ready.
Customer Sales & Service Representative Rtl
Wells Fargo
07.2014 - 04.2015
- Assisted in the training and shadowing of new hires and existing teammates
- Built strong business relationship and connected with both new and existing consumer and business customers
- Contributed to the goal of meeting “GOLD STATUS”
- Continued to handle customer transaction both on the platform and service side
- Regularly sold various products and services based on customer needs
- Balanced drawer daily
- Assisted entire team on becoming efficient in knowledge of SCR questions/SCR ready.
Lead Teller
Wells Fargo
10.2013 - 07.2014
- Continued to exceed minimum standards on solution sales
- Assisted in the training and shadowing of new hires and served as consistent resource for team members
- Exceeded minimum standards on solutions sales
- Balanced drawer daily
- Assisted entire team on becoming efficient in knowledge of SCR questions/SCR ready.
Teller
Wells Fargo
05.2013 - 10.2013
- Exceeded minimum standards in solution sales for the past four quarters
- Established rapport with customers quickly and built strong business relationships
- Balanced drawer daily
- Kept up with SCR questions.
Cashier
Whatabugrger
08.2011 - 05.2013
- Promoted high levels of customer satisfaction resulting in large quantities of repeat business
- Assisted in the training and shadowing of new hires and served as a constant resource for teammates.
Education
Undergraduate - Criminology
St. Edward's University
Austin, TX05.2016
Skills
- Quick to learn and adapt to all circumstances
- Over eight years of sale and service experience
- Disciplined, organized, trustworthy, and driven
- Consistently stays up to date with compliance
- Educational assistance
- Abuse and Neglect Reporting
- Child Advocacy
Languages
Spanish
Native or Bilingual
Timeline
Paraprofessional 2
Lakeway Elementary
08.2023 - Current
Lead Pre-Kindergarten Teacher
Primrose Of Lakeway
12.2022 - 08.2023
Child Protective Service Investigator
Texas Department Of Family Protective Services
11.2021 - 10.2022
Financial Center Operations Specialist
Independent Financial
01.2021 - 10.2021
lead lobby service representative
Independent Bank
01.2020 - 01.2021
Lobby service representative
Independent Bank
06.2019 - 01.2020
Personal Banker
Wells Fargo
11.2016 - 05.2019
Customer Sales & service Representative
Wells Fargo
02.2016 - 11.2016
Lead Teller
Wells Fargo
04.2015 - 02.2016
Customer Sales & Service Representative Rtl
Wells Fargo
07.2014 - 04.2015
Lead Teller
Wells Fargo
10.2013 - 07.2014
Teller
Wells Fargo
05.2013 - 10.2013
Cashier
Whatabugrger
08.2011 - 05.2013
Undergraduate - Criminology
St. Edward's University
Similar Profiles
Kaden BaileyKaden Bailey
6th Grade Teacher at Mildred C. Lakeway Elementary School6th Grade Teacher at Mildred C. Lakeway Elementary School
Luke BenigniLuke Benigni
Driver at CraigO's LakewayDriver at CraigO's Lakeway
Jessica SeeJessica See
HR Coordinator at City of LakewayHR Coordinator at City of Lakeway
Lauren PartridgeLauren Partridge
Wish Coordinator at Make-A-Wish Central & South TexasWish Coordinator at Make-A-Wish Central & South Texas
Onialis BlancoOnialis Blanco
Warehouse Associate at Monat, Market PartnerWarehouse Associate at Monat, Market Partner