Abigail R. Vermette
Summary
A well-qualified 26-year-old female with proven success in improving operations and solving problems. I am a conscientious student who is currently enrolled in second semester of the ADN program at CCRI and excited to further my education as a Student Nurse. I'm also a dedicated Technical Sergeant in the RI Air National Guard with strong knowledge of office administration and operations. I'm a highly motivated team player who enjoys learning new skills and helping others. I'm excellent at building lasting relationships with key decision makers, customers, and team members to further company goals. I am ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
NCOIC of Customer Service
United States Air Force – RI Air National Guard
08.2020 - Current
- Implemented a comprehensive and organized filing system for all incoming personnel
- Scheduled daily appointments via email and phone
- Delivered professional and friendly assistance to new members throughout their training process
- Uploaded documents and information into multiple computer systems for all current and incoming military personnel
- Initiated Reenlistment and Extension paperwork for all military members
- Issued military ID cards to Active and Retired military personnel and their dependents
- Prepared monthly, weekly, and daily logs using Excel and Microsoft Office
- Collected data and statistics for the RI Air National Guard to support higher command levels
Shift Leader
Dunkin'
02.2016 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Increased sales with introduction of promotional strategies that attracted more customers.
Services Journeyman
United States Air Force – RI Air National Guard
04.2016 - 01.2023
- Supervised and trained multiple younger airmen upon completing their initial training
- Demonstrated respect and willingness to help wherever needed
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment
- Proved successful working within tight deadlines and fast-paced atmosphere while training and supervising new members
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Developed and maintained courteous and effective working relationships
- Collected inventory
- Operated Fitness and Recreation Facilities
Education
No Degree - Associates Degree Nursing Program
Community College of Rhode Island
Warwick, RI05.2026
High School Diploma -
Warwick Veterans Memorial High School
Warwick, RI06.2016
Skills
- BLS/CPR/AED Certified
- ServSafe Certified
- Proficiency in Microsoft Word
- Proficiency in Excel
- Proficiency in PowerPoint
- Proficiency in Publisher
- Excellent customer service
- Effective critical thinking
- Effective problem-solving skills
Skills And Certificates
- BLS/CPR/AED Certified
- ServSafe Certified
Timeline
NCOIC of Customer Service
United States Air Force – RI Air National Guard
08.2020 - Current
Services Journeyman
United States Air Force – RI Air National Guard
04.2016 - 01.2023
Shift Leader
Dunkin'
02.2016 - Current
No Degree - Associates Degree Nursing Program
Community College of Rhode Island
High School Diploma -
Warwick Veterans Memorial High School
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