Abigail Villanueva
Brownwood,TX
Summary
Diligent Office Worker with multifaceted administrative abilities. Handles high work volumes and maintains frequent customer contact with a calm and professional approach. Highly adaptable to a fast paced work environment. Decisive in managing routine clerical needs and working accurately with minimal oversight to handle files, correspondence and data entry. Eager to expand my office abilities as a Human Resource Assistant.
Overview
3
3
years of professional experience
Work History
Office Worker
Taxhelping2Day LLC
11.2020 - 01.2024
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to deadlines..
- Contributed to a positive work environment through proactive assistance and collaboration with colleagues across departments.
- Ensured confidentiality of sensitive information by adhering to strict document management protocols.
- Demonstrated proficiency in using Microsoft Office Suite applications to create documents, spreadsheets, presentations – ultimately enhancing the quality of work output.
- Assisted in training new hires on company policies and procedures – fostering a more knowledgeable workforce capable of handling various tasks independently.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained digital and physical files for projects, business records and customer accounts.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Edited and proofread documents for accuracy and completeness.
Tax Preparer
Taxhelping2Day LLC
11.2020 - 01.2024
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Assisted in resolving complex tax issues, strengthening client relationships and building trust.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Mentored junior colleagues in tax preparation methods, contributing to a more knowledgeable and capable team.
- Developed spreadsheet models to accurately track tax information.
Office Assistant
TVD Ministry
05.2021 - 04.2022
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
Education
High School Diploma -
Brownwood High School
Brownwood, TX05.2017
Skills
- Regulatory Compliance
- Data Gathering
- Client Communication
- Organization Skills
- Strategic Consulting
- Relationship Building
- Records Management
- Tax Law Compliance
Languages
Spanish
Native or Bilingual
Timeline
Office Assistant
TVD Ministry
05.2021 - 04.2022
Office Worker
Taxhelping2Day LLC
11.2020 - 01.2024
Tax Preparer
Taxhelping2Day LLC
11.2020 - 01.2024
High School Diploma -
Brownwood High School