Abigail Ward
The Woodlands,TX
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Del Frisco's Grille
The Woodlands, TX
10.2023 - Current
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Greeted and welcomed customers, providing them with menus.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Complied with health department regulations regarding sanitation standards when handling food items.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Followed all safety procedures when handling hot plates or sharp objects.
- Answered questions about menu selections and made recommendations when requested.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Set up dining room to meet hospitality and service standards.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Addressed complaints to kitchen staff and served replacement items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Head Bartender
The Refuge Steak House
The Woodlands, TX
06.2022 - 11.2023
- Managed stock levels of all alcoholic beverages available at the bar.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Handled food orders from customers seated at the bar.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Developed new cocktail recipes for the menu.
- Ensured that all liquor laws were followed during service hours.
- Introduced new seasonal and special events menu items to successfully increase monthly sales.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
Salon Manager
Tune Up The Manly Salon
Huntsville, TX
08.2020 - 06.2022
- Developed policies and procedures to ensure customer satisfaction and safety standards were met.
- Initiated marketing campaigns to drive more traffic into the salon.
- Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Maintained accurate financial records of all salon transactions.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Monitored employee performance to ensure quality services were delivered consistently.
- Oversaw inventory control for retail products and supplies.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Education
BBA - Buisness Management
Sam Houston State University
Huntsville, TX05-2022
Skills
- Salesmanship
- Guest Engagement
- Quality Control
- Item promotion
- Guest Relations Management
- Exceptional customer service
- Strong Work Ethic
- Ordering Procedures
- Relationship Management
- Suggestive Selling
Certification
- Cosmetology License
Timeline
Wait Staff Member
Del Frisco's Grille
10.2023 - Current
Head Bartender
The Refuge Steak House
06.2022 - 11.2023
Salon Manager
Tune Up The Manly Salon
08.2020 - 06.2022
BBA - Buisness Management
Sam Houston State University
- Cosmetology License
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