Abigail Waters
MD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry and an experienced waitress that puts tables needs first. Solid team player with outgoing, positive demeanor and really good with sales and upselling either products or food. Motivated to maintain customer satisfaction and contribute to company success. Is an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Sorority
Zeta Tau Alpha Salisbury University
01.2023 - Current
- Publicized community services to maintain positive public relations with community members
- Fundraising
- Promote and raise money for Breast cancer education and awareness
- Helping the community
- Wrote grant proposals and fundraising posts to help non-profit organizations raise funds
- Helped plan and organize special events.
cashier
Costello's Ace Hardware
05.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Provide information about products and business logistics through phone calls and customer interactions
- Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance
- Used cash registers and POS systems to request and record customer orders and compute bills.
Waitress
Ropewalk
04.2024 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Waitress
Red Lobster Restaurant
06.2022 - 01.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Communications
Salisbury University
Salisbury, MD05.2025
High School -
Fallston High School
Fallston, MD01.2021
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Organization and Time Management
- Excellent Communication
- Dependable and Responsible
- Cash handling and management
- Reliability and punctuality
- Service prioritization
- Order Accuracy
- Dining area maintenance
- Table setting knowledge
- Staff Training
- Menu Recommendations
- Food and Beverage Upselling
Timeline
Waitress
Ropewalk
04.2024 - 06.2024
Sorority
Zeta Tau Alpha Salisbury University
01.2023 - Current
Waitress
Red Lobster Restaurant
06.2022 - 01.2024
cashier
Costello's Ace Hardware
05.2021 - Current
Communications
Salisbury University
High School -
Fallston High School