Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Abigail Wilhere

Shelbyville,IN

Summary

Dynamic and detail-oriented professional with extensive experience at Cracker Barrel, excelling in customer service and team collaboration. Proven ability to enhance order accuracy and streamline operations under pressure, ensuring exceptional dining experiences. Recognized for effective communication and multitasking skills, contributing to improved customer satisfaction and operational efficiency.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

2
2
years of professional experience

Work History

Host

Cracker Barrel
03.2023 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Streamlined check-in processes, reducing wait times for guests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Provided patrons with estimated waiting times during peak service hours.
  • Delivered pick-up and curbside orders to guests.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Expeditor

Cracker Barrel
03.2023 - Current
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.
  • Assisted preparation of food plates, overseeing quality, and appearance.
  • Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
  • Increased order accuracy through effective communication between front-of-house and back-of-house teams.
  • Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
  • Supported overall restaurant success by stepping in to assist other team members during peak service hours.
  • Leveraged strong multitasking abilities to manage competing demands under pressure, consistently delivering high-quality results while maintaining a positive attitude.
  • Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.

Education

Shelbyville High School
Shelbyville, IN
05-2025

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Detail-oriented
  • Server support
  • Telephone reception
  • Customer engagement
  • Task prioritization
  • Order accuracy

Languages

English
Native or Bilingual
Spanish
Limited Working

Interests

  • Music
  • Baking
  • I enjoy helping others and giving back to the community
  • I enjoy cooking for friends and family gatherings

Timeline

Host

Cracker Barrel
03.2023 - Current

Expeditor

Cracker Barrel
03.2023 - Current

Shelbyville High School

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