Summary
Overview
Work History
Education
Skills
Professional Contacts
Timeline
Generic

Abigail Wilkinson

New Braunfels,United States

Summary

An organized individual with great time management, multitasking, scheduling & problem-solving skills. Works well in fast-paced, changing & challenging environments. Dependable in handling operational needs & improving office performance. Successfully works as part of team to reach personal & business goals. Known for successfully handling escalated support issues.

Overview

17
17
years of professional experience

Work History

Customer Service Specialist

Best Buy
Minneapolis, MN
07.2019 - 05.2025
  • Assisted customers with order issues & made the appropriate corrections
  • Troubleshooting: Home Theatre, Appliance, & Computer issues
  • Scheduled: deliveries, installations, & repair appointments
  • Processed refunds, credits, & replacements
  • Explained benefits, features & recommendations to maximize client retention
  • Train new hires on products, services, best practices, & protocols
  • Remained calm & professional in stressful circumstances to effectively diffused tense situations
  • Informed customers about billing procedures, & processed payments
  • Escalated customer concerns, issues & requirements to supervisors for immediate rectification as needed

Administrator

Freedom Events & Solutions
San Antonio, TX
04.2018 - 04.2019
  • Front desk reception
  • Clerical responsibilities
  • Staff recruiting; screen applicants; book interviews
  • Submit daily & weekly reports
  • Conduct training of new hires at multiple locations around the state

Accounting Clerk

Jochec & Jochec
New Braunfels, TX
09.2017 - 01.2018
  • Performed data entry via Quickbooks & Excel
  • Typed letters to the IRS & clients regarding their financials
  • Clerical duties: organized & filed documents; answered phone & scheduled appointments as needed
  • Assisted the CPA in various tasks in & out of the office
  • Collected payments & made deposits when needed

Outbound Ship Clerk

Amazon
San Marcos, TX
08.2016 - 09.2017
  • Controlled the flow of customer packages in the department
  • Allocated the flow of packaged products to the correct bay doors which would then lead to trailers that took the packages to their correct & final destinations
  • Maintained the trailer count to make sure we had sufficient types that were assigned to specific destinations & would order additional trailers as needed
  • Organized staffing & coordinated with multiple other departments to make sure we had sufficient supplies to complete daily projects
  • Coordinated with our Network Operating Center to add additional appointments for heavy shipment lanes when necessary

Store Manager

Sears Hometown Store
New Braunfels, TX
02.2008 - 08.2016

Store Manager (2016) New Braunfels, Tx Store

  • Performed all the same duties when i ran 2 store locations before the store owner sold the Seguin location.

Store Manager (2014-2015) New Braunfels & Seguin, Tx Stores

  • Managed 2 store locations simultaneously
  • Processed banking & cooperate paperwork daily
  • Performed inventory, restocking, & reordering products as needed
  • Helped train staff in the merchandise, how to assemble products & displays, as well as loading products for customers
  • Processed banking & cooperate paperwork daily
  • Created scheduling for employees & planned weekly store deliveries/installations of products
  • Updated weekly sales signage, ads & marketing materials
  • Contributed to janitorial duties & assist in unloading weekly replenishment shipments
  • Provided excellent customer service to anyone who walked thru the doors of our establishments
  • Planned, coordinated advertising campaigns & sales promotions; prepared merchandising displays & coordinated with local businesses to put together major promotion events at our locations

Sales Associate (2008-2011) New Braunfels, Tx Store

  • Multitasked customer service, stocking shelves, janitorial duties, & updating sales signage/promos
  • Unloaded weekly replenishment shipments, reorganized our warehouse with every replenishment shipment
  • Coordinated with the manager & delivery teams/installers on what deliveries we had each morning
  • Delivered & installed customer products from appliances, TV's, & Gardening Tractors.

Sales Associate

Goodwill Industries of San Antonio
New Braunfels, TX
10.2011 - 02.2014
  • Answered telephones, took messages, or transferred call to where they needed
  • Provided customer service to our guest & directed them to what they may be looking for
  • Ran the cash register; stocked the shelves/racks of the new clothes & products that were processed
  • Rotated janitorial duties
  • Performed quality checks on work done by others
  • Ensured company policies & recommended revisions when necessary

Education

General Studies

New Braunfels High School
New Braunfels, TX
05.2008

Some College (No Degree) -

San Antonio College
San Antonio, TX

Some College (No Degree) -

Galen College Of Nursing
San Antonio, TX

Skills

  • Senior Leadership Support
  • Sales & Operations Management
  • Staff Development & Training
  • Cross-functional Team Management
  • Project management abilities
  • Sales, Marketing, Merchandising, & Advertising
  • Sound Judgement & Calm Under Pressure
  • Conflict mediation & Problem-solving capabilities
  • Call Centers Experience
  • Credit Card Payment Processing
  • Microsoft Office expertise
  • Recruiting & Hiring
  • Quality & Inventory Control

Professional Contacts

Best Buy Supervisors

  • Clinton Narveson (763) 312-9541
  • Leonard Rodriguez (832)816-7306
  • Amanda Farmer (512)749-2837
  • Brandon Boucher (612)292-0788
  • Angela Quinonez (512)214-6502

Best Buy Colleagues

  • Bryan Vinson (405)426-5958
  • Wayne Calley (252)646-3198
  • Bella Moreno (915)269-6271
  • Janira First (830)743-8601
  • Brenda Panthip (704)249-8891
  • James Mendoza (210)620-8914
  • Traci Hettel (815)250-3072

Freedom Events & Solutions

  • Courtney Arias (951)760-1036
  • Dax Manetta (407)739-7750
  • Davion Antwine (832)423-4580

Jochec & Jochec PLLC

  • Daniela Garcia (830)832-8916

Amazon

  • Eddie Perez (512)983-8488
  • Candi Durant (971)409-7295
  • Larry Mills (512)839-2942
  • Benton Welsh (860)308-5919

Sears Hometown Store Owner

  • Doug Setzer (830)556-3967

Timeline

Customer Service Specialist

Best Buy
07.2019 - 05.2025

Administrator

Freedom Events & Solutions
04.2018 - 04.2019

Accounting Clerk

Jochec & Jochec
09.2017 - 01.2018

Outbound Ship Clerk

Amazon
08.2016 - 09.2017

Sales Associate

Goodwill Industries of San Antonio
10.2011 - 02.2014

Store Manager

Sears Hometown Store
02.2008 - 08.2016

General Studies

New Braunfels High School

Some College (No Degree) -

San Antonio College

Some College (No Degree) -

Galen College Of Nursing