Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail Williams

Erie,CO

Summary

Versatile and detail-oriented professional with over 15 years of experience in customer service, administrative operations, and technical support. Adept at streamlining workflows, resolving complex issues, and delivering exceptional client experiences. Proficient in accounting software and CRM platforms. Seeking a long-term role in a growth-focused organization

Overview

13
13
years of professional experience

Work History

Bartender/ Waitress

Duets Bistro and Deli
11.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender/ Waitress

The Rusty Melon
09.2024 - 10.2024
  • In charge of opening duties and closing duties
  • Serving guests in a timely manner
  • Taking orders
  • Making drinks
  • Ensuring each guest had a wonderful experience

Accounts Receivable Clerk

DNI Heating AC Refrigeration
05.2023 - 09.2024
  • In charge of collection payment on late and current accounts.
  • In charge of deposits and data entry in quick books and housecall pro
  • In charge of following up with customers after services are complete
  • In charge of submitting invoices and estimates for all of our Panera / Red Robin / FOGO locations
  • In charge of many smaller tasks such as data entry and office administration work.
  • In charge of accounts payable and fill in office manager when management was out of town


Human Monitoring Specialist

Intrado
09.2022 - 05.2023
  • Reviewing over 2k-4k emails and documents sent between students or loaded to their schools devices to determine potential threats and issues.
  • Sending in referrals when threats come about or a student is in danger
  • Sending in referrals for child pornography
  • Sending in referrals for potential self harm and suicide
  • Making sure to stay on task and get all emails and drive files read within our 24 hour promise
  • For urgent issues calling the schools point of contacts to get wellness checks or potential shooting/ bomb threats addressed immediately.

COLORIST/SHIFT LEAD

Madison Reed
10.2021 - 09.2022
  • Providing assistance to customers with questions or concerns
  • Coloring customers hair
  • Assisting with ordering and inventory when needed
  • Assisting with customer issues regarding accounts and memberships

Hairstylist/Cosmetologist

Self-employed The Hair Designers
04.2021 - 10.2021
  • I provide Haircuts, Colors, balayage’s, flash color, extensions you name it.
  • I Strive for excellence and to make every client who sits in my chair feel refreshed and confident in their appearance
  • Bookkeeping
  • Inventory
  • Scheduling

Microsoft Teams Technical support

Microsoft
03.2020 - 06.2020
  • Technical support for teachers and companies when Covid first shut down schools and offices.
  • Troubleshooting issues with Microsoft office and Teams.
  • Taking responsibility of cases making sure issues were resolved in a timely and efficient manor

Waitress

Lazy Dog Restaurant and Bar
06.2019 - 03.2020
  • Served food
  • Took orders
  • Handled a high volume of customers regularly
  • Set up payments by POS
  • Kept the restaurant clean and sanitary

RENTALS AGENT/ OFFICE MANAGER

SPIRIT LAKE MOTOSPORTS
05.2017 - 09.2017
  • Creating reservations for customers
  • Completing waivers
  • Providing knowledge on the trail system and machines
  • Completing damage reports and invoices
  • Main point of contact for customers
  • Collecting payments and sending out invoices
  • Creating orders and invoices
  • Dispatching assistance to customers in need on the trails
  • Completing inventory and ordering on a weekly basis

HACH DISPATCHER/ ADMINISTRATOR/MANAGER

AEROTEK
09.2015 - 05.2017
  • Managing a team of 10 technicians in the northeast states
  • Scheduling all technicians and verifying there routes were properly implemented and were the most efficient
  • Creating orders for the technicians to make sure they had the parts needed for each job
  • Updated/Built Contracts when necessary
  • Provided support to there customers to resolve issues and get them on the schedule in a timely manner when they were unable to resolve over the phone with technical support
  • Proving customers with documentation of the visits
  • Created credits when necessary to customer sites
  • Creating contracts/ updating warranties
  • Assisting with inventory and ordering

Senior Advisor iOS Help Desk

Concentrix
10.2014 - 09.2015
  • Answered an average of 15- 25 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Politely assisted customers via telephone.
  • Provided an elevated customer experience to generate Promoters for Apple Products
  • Retained ownership of every call until a resolution
  • Scheduled daily callbacks with customers that have not reached resolutions with her iOS device issues.

Senior Advisor iOS Help Desk

Adecco
03.2013 - 10.2014
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Managed call flow and responded to technical support needs of customers.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Identified and solved technical issues with a variety of diagnostic tools.

Education

License - Cosmetology

Empire Beauty School
Thornton, CO
01.2021

High school diploma - undefined

Monarch High School
Louisville, CO
06.2007

Skills

  • Proficient on many different POS systems
  • Exceptional Organizational Skills
  • Exceptional Customer service Skills
  • Excellent Communication skills
  • Extremely quick learning
  • Ability to lead
  • Ability to take on multiple tasks at once
  • Great with following and meeting expectations on deadlines
  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication

Timeline

Bartender/ Waitress

Duets Bistro and Deli
11.2024 - Current

Bartender/ Waitress

The Rusty Melon
09.2024 - 10.2024

Accounts Receivable Clerk

DNI Heating AC Refrigeration
05.2023 - 09.2024

Human Monitoring Specialist

Intrado
09.2022 - 05.2023

COLORIST/SHIFT LEAD

Madison Reed
10.2021 - 09.2022

Hairstylist/Cosmetologist

Self-employed The Hair Designers
04.2021 - 10.2021

Microsoft Teams Technical support

Microsoft
03.2020 - 06.2020

Waitress

Lazy Dog Restaurant and Bar
06.2019 - 03.2020

RENTALS AGENT/ OFFICE MANAGER

SPIRIT LAKE MOTOSPORTS
05.2017 - 09.2017

HACH DISPATCHER/ ADMINISTRATOR/MANAGER

AEROTEK
09.2015 - 05.2017

Senior Advisor iOS Help Desk

Concentrix
10.2014 - 09.2015

Senior Advisor iOS Help Desk

Adecco
03.2013 - 10.2014

High school diploma - undefined

Monarch High School

License - Cosmetology

Empire Beauty School

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