Abigail Willis
Edmond,OK
Summary
Dynamic Patient Access Representative with a proven track record at Mercy Hospital Oklahoma City, excelling in insurance verification and enhancing patient satisfaction. Skilled in multitasking and problem-solving, I effectively resolved inquiries and streamlined processes, contributing to improved service quality and patient retention. Committed to maintaining HIPAA compliance and fostering strong relationships.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Mercy Hospital Oklahoma City
09.2023 - Current
- Coordinated patient check-in processes to enhance efficiency and reduce wait times.
- Managed insurance verification procedures, ensuring accuracy in patient records.
- Assisted patients in navigating healthcare services, improving overall satisfaction scores.
- Collaborated with medical staff to streamline appointment scheduling systems.
- Maintained compliance with HIPAA regulations during patient interactions and documentation.
- Resolved patient inquiries and complaints promptly, enhancing service quality and retention rates.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
HR File Clerk
Mathis Home
10.2022 - 05.2023
- Organized and maintained file management systems to ensure efficient access to documents.
- Processed incoming and outgoing mail, ensuring timely distribution to relevant departments.
- Assisted in digitizing paper records, improving overall workflow efficiency and document retrieval.
- Implemented a tracking system for stored files, reducing search time for critical documents.
- Collaborated with team members to streamline filing processes and enhance accuracy of records.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Located and retrieved requested documents in accordance with established policies.
- Restored old files and archived completed files for future reference.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Maintained physical and computer-based filing systems.
Education
High School Diploma -
Deer Creek High School
Edmond, OK05-2022
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Strong empathy
- Problem-solving
- Team collaboration
- Money handling
- Relationship building
- Payment processing
Timeline
Patient Access Representative
Mercy Hospital Oklahoma City
09.2023 - Current
HR File Clerk
Mathis Home
10.2022 - 05.2023
High School Diploma -
Deer Creek High School