Abigail Wilson
Schaumburg,IL
Summary
Knowledgeable and compassionate rehab aid member with 10+ years of therapy assistant experience. Diligent about serving all facets of patient medical and personal needs. Focused on delivering high-quality care to individuals of all backgrounds while protecting patient safety and promoting satisfaction with facility services.
Overview
29
29
years of professional experience
Work History
CNA
Bella Terra Rehabilitation Center
Schaumburg, IL
09.2022 - Current
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Reported changes in patient conditions to registered nurse or physician.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Monitored food intake and output as directed by nursing staff.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Transported residents within the facility as needed.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Used mobility devices to transport patients.
- Supported non-ambulatory residents in range of motion exercises.
- Helped residents walk with or without self-help devices.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Documented activities and recorded information in EMR system.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Distributed drinking water and nourishment to residents.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Answered patient call signals and signal lights to determine patients' needs.
- Provided physical support to assist patients with bathing, dressing and toileting.
CNA/CAREGIVER
Home Instead
Northbrook, IL
12.2018 - 08.2022
- Helped clients maintain daily living standards by assisting with personal hygiene needs
- Completed light housekeeping such as running errands, shopping for food and handling laundry
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising
- Worked with supervisory medical staff to review cases and improve care
- Helped clients handle all personal needs, from cleaning and exercise to bathing and grooming
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
- Planned and prepared nutritious meals and snacks to meet client dietary requirements
- Ambulated individuals with safe and effective strategies around home, public and medical locations
- Reported any concerns to supervisory patient coordinator to maintain optimal care for all client needs
- Engaged client in physical and mental activities to sustain quality of life
- Worked to improve patient outlook and daily living through compassionate care
- Maintained clean and well-organized environment to promote client happiness and safety
- Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions.
CNA/REHAB AIDE
Whitehall North
Deerfield, IL
01.2005 - 08.2018
- Assisted physical and occupational therapists in carrying out and improving treatment programs to provide optimal patient services
- Accomplished clerical tasks, including inventory, filing, copying and record keeping, to keep office operations smooth and efficient
- Provided direct patient care services while utilizing appropriate procedures, equipment and techniques
- Provided proper ambulation support to patients in need of mobility assistance
- Cleaned and maintained therapy equipment by performing light general housekeeping and repair tasks
- Assisted with patient evaluations.
Nursing Assistant
Whitehall North
Deerfield, IL
07.2000 - 08.2018
- Responded to patient alarms and requests to assess needs and obtain necessary care for medical and personal concerns
- Helped patients remain mobile by moving between beds, wheelchairs and other assistive devices for optimal transportation across facility
- Conducted routine checks on standards patient vitals, including blood pressure & heart rate
- Protected patients, families and staff from infection by cleaning and sanitizing rooms and equipment
- Prepared rooms for patients by cleaning all areas and changing linens
- Followed care plan to support patient ambulation and exercise requirements
- Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests
- Collected information about special dietary requirements, assessed meals, documented intake and assisted with feeding to promote proper patient nutrition
- Supported patients with daily hygiene requirements such as bathing and grooming
- Used mobility devices and equipment to carefully and safely lift patients from chairs to beds
- Checked vital signs of patients and recorded all gathered information, noting any distinct changes to report to Nursing
- Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients
- Assessed patients to identify lacerations, contusions and other physical symptoms in need of further attention
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage
- Interacted enthusiastically with patients through positive engagement, active listening and respectful conversations
- Observed, documented, and communicated patient food intake & output to nursing staff, as well as emptied foley catheters and colostomy bags.
Preschool Aide
A+ Day School
Mount Prospect, IL
06.2003 - 08.2008
- Supervised students and maintained security throughout school buildings and on field trips
- Straightened classroom, placing books back on shelves and managing to keep areas well-maintained and organized
- Cleaned and organized classrooms for maximum efficiency
- Handed out classroom materials, like pencils, crayons, books and worksheets
- Used different exercises and repetition to assist students in learning different concepts
- Monitored students in class, hallways, bathrooms and playground to supervise, enforce rules and support lead teacher
- Organized and distributed learning materials like homework, textbooks and classroom supplies
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors
- Assisted teachers with instruction and provided clerical support for diverse needs
- Arranged and led activities for students, including educational games, reading time, and play time
- Prepared various types of classroom materials to support teacher plans.
Telemarketer
Market Facts
Evanston, IL
09.1995 - 10.1997
- Achieved sales targets on a timely basis
- Contacted private individuals or businesses by telephone to solicit sales
- Provided timely, courteous and knowledgeable responses to information requests
- Solicited to sell radio spots to meet needs of commercial consumers
- Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems
- Achieved high customer satisfaction scores by de-escalating complaints quickly
- Collaborated with management to resolve concerns and problem calls
- Performed clerical and administrative duties like taking messages and transferring calls
- Responded to questions with knowledgeable responses
- Maintained proficiency in revenue and sales
- Broke down objections using friendly, persuasive strategies
- Resolved customer complaints by escalating calls to the proper department
- Helped new telemarketers learn best practices, communication strategies and performance standards
- Provided customers with knowledgeable and timely responses to questions and concerns.
Education
Some College (No Degree) - Nursing Assistance
Oakton Community College
Skokie, IL05-2000
Associate of Applied Science - Nursing Practice
William Rainey Harper College
Palatine, ILSkills
- Grooming and bathing assistance
- Quality assurance controls
- Infection control procedures
- Monitoring fluids
- Patient relations
- Calm and level-headed under duress
- Collecting vital signs
- Quick problem solver
- Preparing meals
- Helping with medication
- General housekeeping ability
- Strong medical ethic
- Speaking clearly
- Inpatient and outpatient care
- Maintaining records
- Confident public speaker
- Performing patient intakes
- Collecting specimens
References
References available upon request.
Timeline
CNA
Bella Terra Rehabilitation Center
09.2022 - Current
CNA/CAREGIVER
Home Instead
12.2018 - 08.2022
CNA/REHAB AIDE
Whitehall North
01.2005 - 08.2018
Preschool Aide
A+ Day School
06.2003 - 08.2008
Nursing Assistant
Whitehall North
07.2000 - 08.2018
Telemarketer
Market Facts
09.1995 - 10.1997
Some College (No Degree) - Nursing Assistance
Oakton Community College
Associate of Applied Science - Nursing Practice
William Rainey Harper College
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