Abigail Wilson
Silver Creek,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Hobby Lobby
Rome, GA
01.2024 - Current
- Supervised daily operations to ensure excellent customer service and product availability.
- Trained and mentored new team members on store policies and procedures.
- Developed merchandising strategies to enhance product visibility and sales performance.
- Collaborated with management on inventory control processes to optimize stock levels.
- Resolved customer issues effectively, enhancing overall shopping experience and satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cashier/stocker
Hobby Lobby
Rome, GA
08.2021 - 2024
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times while working a flexible schedule
- Welcomed customers and helped determine their needs.
Hostess
Texas Roadhouse
Rome, GA
12.2020 - 06.2021
- Took reservations by phone, answered customer questions, and informed of accurate wait times while also resolving customer complaints
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Pet Caretaker
Classy Critters
Rome, GA
07.2020 - 11.2020
- Tracked information about pet health and diet needs
- Kept kennels clean, tidy and spaces stocked with items for pet or staff needs
Education
Healthcare Billing And Coding Specialist - Healthcare Billing And Coding Specialist
Georgia Northwestern Technical College
Rome, GAAssociates of Business - Business Management
Georgia Northwestern Technical College
Rome, GAHigh School Diploma -
Pepperell High School
Lindale, GA12.2020
Skills
- Regulatory Compliance
- Cash Counting Machine Operations
- Customer Service
- Time Management
- Team leadership
- Decision-making
- Problem-solving
Timeline
Assistant Manager
Hobby Lobby
01.2024 - Current
Cashier/stocker
Hobby Lobby
08.2021 - 2024
Hostess
Texas Roadhouse
12.2020 - 06.2021
Pet Caretaker
Classy Critters
07.2020 - 11.2020
High School Diploma -
Pepperell High School
Healthcare Billing And Coding Specialist - Healthcare Billing And Coding Specialist
Georgia Northwestern Technical College
Associates of Business - Business Management
Georgia Northwestern Technical College